General Manager

Job Description

**What You'll Be Doing:**

As General Manager of our Rock Hill location, you will be responsible for the following key duties and responsibilities:

• **Direct store operations:** Oversee all store operations during assigned shifts, ensuring adherence to established standards and maintaining smooth, efficient operations.
• **Manage financial operations:** Supervise inventory management, cash handling, and financial reconciliation to maintain profitability and operational efficiency.
• **Lead and develop team members:** Direct, motivate, and manage your team through clear communication, constructive feedback, and recognition of performance achievements.
• **Build organizational capacity:** Recruit, train, and develop staff members to create a workplace where all employees feel valued and supported.
• **Maintain quality standards:** Enforce strict standards for food preparation, product handling, and customer service to ensure consistent excellence.
• **Optimize scheduling:** Develop and implement scheduling systems that maintain appropriate staffing levels while controlling labor costs.
• **Analyze operational data:** Review sales metrics, market trends, and operational performance data to identify opportunities for improvement and growth.
• **Execute marketing initiatives:** Develop and implement local marketing campaigns and promotional activities to drive customer acquisition and retention.
• **Ensure compliance and safety:** Maintain store cleanliness, equipment maintenance, and adherence to all health and safety regulations.
• **Control inventory:** Process orders, coordinate deliveries, and maintain optimal inventory levels.
• **Resolve customer issues:** Address customer inquiries and complaints with professionalism and care to ensure positive customer experiences.
• **Maintain documentation:** Ensure accurate and timely completion of reports, records, and required paperwork.
• **Operate systems and equipment:** Demonstrate proficiency with point-of-sale systems and restaurant equipment.
• **Model professional standards:** Demonstrate reliability, punctuality, and professional conduct to set expectations for your team.
• **Identify leadership potential:** Recognize and support high-potential team members for advancement opportunities.

Qualifications

**Required Skills and Competencies:**

• Strong leadership and team management abilities with proven experience directing and motivating diverse teams
• Exceptional mathematical skills, including the ability to accurately add, subtract, multiply, and divide; proficiency with calculators and financial analysis tools
• Advanced multitasking capabilities with the ability to prioritize competing demands in a fast-paced environment
• Proficient cash handling and monetary reconciliation skills with meticulous attention to detail
• Proficiency with computer systems, point-of-sale (POS) platforms, and touch screen technology
• Excellent verbal and written communication skills for effective interaction with team members, customers, and vendors
• Strong telephone communication and customer service skills
• Comprehensive knowledge of inventory control systems and cost management strategies
• Demonstrated ability to analyze data, identify trends, and make informed business decisions
• Problem-solving and conflict resolution capabilities with a solutions-oriented mindset
• Time management and organizational skills with the ability to manage multiple priorities efficiently
• Equipment operation expertise and mechanical aptitude
• Budget management and financial analysis experience
• Hiring, recruitment, and performance management experience
• Quality assurance and food safety knowledge

• Proven track record in food service or restaurant operations management
• Demonstrated success in staff training, development, and performance management
• Experience with inventory management and cost control in a retail or food service setting
• Customer service excellence with a track record of building positive customer relationships

**Essential Attributes:**

• Detail-oriented with a commitment to maintaining high standards
• Collaborative team player who values inclusive and supportive workplace culture
• Innovative thinker who embraces continuous improvement and creative problem-solving
• Customer-focused mindset with genuine empathy for team members and customers
• Flexible and adaptable approach to changing business needs and priorities
• Goal-oriented with strong drive to achieve and exceed performance targets
• Assertive decision-maker capable of taking decisive action when needed
• Transparent communicator who builds trust through open and honest dialogue
• Resilient and composed under pressure with the ability to maintain focus during challenging situations
• Visionary leader who can inspire and motivate others toward shared organizational goals

Additional Information