Manager – Strategic Sourcing & Vendor Management

Mark43 sets the standard for Responsible AI in Public Safety with ReportAI and BriefAI. May 1, 2026 NEW YORK - Mark43, the leading cloud-native public safety operations platform, today announced the general availability of Mark43 ReportAI and Mark43 BriefAI. Built directly into the workflows and data agencies already use, these AI capabilities reduce administrative burden, improve report quality, and accelerate investigations. Piloted with agencies including the Louisville Metropolitan Police Department, both tools are now available to all Mark43 customers across its integrated Computer-Aided Dispatch (CAD) and Records Management System (RMS) platform. The launch sets a new standard for AI in public safety. It is embedded within a responsible framework grounded in human oversight, security and compliance, and full transparency, agencies remain in control of when and how AI is used. "Public safety agencies need AI that seamlessly works inside the tools they already use every day," said Bob Hughes, CEO of Mark43. "That's exactly what ReportAI and BriefAI deliver. AI built into the platform, not bolted on, with the security and accountability that public safety demands. What used to take hours now takes minutes, giving officers time back, helping investigators move faster, and keeping the focus where it belongs: on the community." Agencies today face growing case complexity, rising documentation standards, and persistent staffing shortages. Nearly 70% of U.S. agencies report officer shortages and 78% struggle to recruit qualified candidates. Every hour spent on paperwork is time off the street, and that gap is widening. Most AI solutions ask agencies to change how they work. Mark43 does not. ReportAI and BriefAI are embedded directly into existing workflows, connected to their CAD and RMS data, body-worn camera transcripts, and with the security, transparency, and human oversight that public safety requires. Robin Oates, Director of the Records Management Division at the Louisville Metropolitan Police Department, shared "Our officers are expected to apply complex policies and nuanced NIBRS rules while documenting fast-moving incidents. With AI-powered validations acting as a copilot, we can guide officers in real time, helping them meet reporting standards, capture the right details, and stay aligned with policy without relying solely on supervisor review. This reduces preventable errors, improves consistency and completeness, and allows our Records team and supervisors to focus on higher-value review instead of catching routine issues." ReportAI: Faster, More Accurate Reports from the Scene ReportAI enables patrol officers to complete accurate, policy-compliant reports in the field, often before they leave the scene. Drawing on CAD data, body-worn camera transcripts, officer notes, and full event context, it generates comprehensive first drafts in seconds. Narratives are auto-generated, structured fields are pre-populated, and repetitive data entry is eliminated. Built-in validations check for completeness, narrative quality, and policy compliance before submission, catching issues early, reducing downstream corrections, and improving supervisor review. Officers remain in control at every step through role-based permissions and oversight. BriefAI: Case Intelligence for Investigators and Command Staff BriefAI gives supervisors, investigators, and command staff instant visibility into case scope and complexity. It generates concise, standardized summaries capturing who, what, when and where, and what needs to happen next. Outstanding actions and next steps are surfaced to reduce rework and keep cases moving, with inline citations linking directly to source data for transparency and defensibility, accelerating case assignment and enabling more confident investigations. BriefAI flags the gaps rather than filling it with assumptions, ensuring accuracy and trust at every stage of an investigation. ReportAI and BriefAI are designed to align to each agency's policies, workflows, and legal requirements, not the other way around. Compliance validations and AI permissions are configurable at the report and offense-code level, allowing agencies to control where AI is applied. Full draft history is maintained with every AI interaction logged for auditability. All data remains within Mark43's secure, CJIS-compliant environment. Mark43's Responsible AI Approach * Human-First by Design: AI supports human judgment; it does not replace it. * Built into Existing Public Safety Workflows: AI capabilities are embedded directly into existing systems and governance structures. * Transparency and Validation: AllAI outputs are visible, traceable, and auditable. * Security, Privacy, Compliance, and Ethics: Data remains protected within a CJIS-compliant environment and is never used to train models without explicit agreement. Wendy Gilbert, SVP of Product at Mark43, said, "Every vendor is talking about AI right now. What we hear from agencies is that they want to move forward, but not at the cost of control, security, or public trust. ReportAI and BriefAI run inside the same CJIS-compliant environment agencies have already audited and approved, with full transparency into every AI-generated output and agency-level control over exactly where and how AI is used. We're proud to give agencies a responsible path forward they can stand behind, with their officers, their city councils, and their communities."

Mark43, a cloud-native public safety operations platform, has launched ReportAI and BriefAI, AI tools designed to reduce administrative burden for law enforcement agencies. The tools are now available to all customers following pilots with agencies including the Louisville Metropolitan Police Department. ReportAI enables patrol officers to complete policy-compliant reports in the field by generating comprehensive drafts from CAD data, body-worn camera transcripts and officer notes. BriefAI provides investigators and command staff with instant case summaries and actionable next steps. Both tools are embedded within Mark43's CJIS-compliant platform and include human oversight, full auditability and configurable permissions. The launch addresses critical challenges facing agencies: nearly 70% of US agencies report officer shortages, whilst 78% struggle to recruit qualified candidates. Mark43 serves over 300 state, local and federal agencies.

Mark43 welcomes Mayor and senior GMP leaders to new UK headquarters. Mark43 proudly hosted the Mayor of Greater Manchester Andy Burnham and Deputy Mayor Kate Green with Deputy Chief Constable of GMP Terry Woods and senior leaders from Greater Manchester Police (GMP) at its new Manchester offices. The visit underscores Mark43's significant commitment to the region, choosing Manchester as the home of its first UK base. Mark43, the supplier appointed by GMP to deliver a new Records Management System (RMS), has established a growing local team of more than 20 employees, with further recruitment underway to expand its pool of technology and policing experts from across Greater Manchester. In addition, Mark43 will soon launch an apprenticeship programme focused on developing technical skills in AI and cloud-based software skills and data science to enable police operations to enhance efficiency, effectiveness, and public safety. Mayor of Greater Manchester, Andy Burnham, said: "Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future. Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training. "We are the UK's leading digital and data-driven city region, with the skills, infrastructure, and ambition that international technology companies are looking for. This is exactly the kind of investment that will help drive our economy forward and modernise policing for the benefit of our communities." Matt Polega, Co-founder, President, and Managing Director, UK, added: "It was a privilege to welcome the Mayor and Deputy Mayor of Greater Manchester, along with senior management from Greater Manchester Police to our Manchester office. Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day. "Manchester is a natural home for Mark43 in the UK. The city has a strong public service tradition, exceptional talent, and a growing technology ecosystem. We are proud to be investing here, expanding our presence, and building long-term partnerships that support UK policing while contributing to economic growth across the region. By working together, we can ensure police forces have access to modern, resilient technology that helps them protect and serve the public." Assistant Chief Officer Dougie Henderson, GMP's IT and Digital Portfolio Lead, said: "GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it's reassuring to see that commitment echoed in their decision to base themselves in Manchester. "I am delighted that Mark43 has embraced Manchester, supporting the local economy, creating jobs, and furthering Greater Manchester's ambition as a global digital hub. We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource." The visit included a tour of the new offices, meetings with staff, and an update on the progress of GMP's new RMS, which is scheduled to go live in Spring 2027.