HR Manager

Job Title: HR Manager

Work Location: Madrid, Spain

Supporting eClerx business in Madrid, Spain and Zurich, Switzerland.
Experience Required: Approximately 10 years of relevant experience.
Employment Type: Full-time - Hybrid 

Position Summary

We are seeking an experienced HR Operations Manager to oversee the full spectrum of HR operations in Madrid and Switzerland as well as other EU regions as the business grow and expand in Europe. The ideal candidate will have a strong hands-on knowledge of HR operations, including payroll coordination, good command of labor and employment laws, and solid experience in employee relations. This role compliance, drive operational excellence, and support an engaging and inclusive workplace culture.

Responsibilities

• Oversee all HR administrative functions during an employee’s life cycle to include employee onboarding, offboarding, contract management, HR documentation in compliance with the region’s data protection and labor regulations and ensure compliance with statutory employment regulations and collective labor agreements.
• Support employee relation matters through collaboration, ensuring fair and consistent application of Spanish labor laws. 
• Review and update HR policies and employee handbooks to ensure compliance with evolving regional employment laws.
• Drive HR process improvements and best practices to enhance efficiency and employee experience.
• Administer / implement local employee benefits programs as suitable,
• Manage employee leave programs (annual leave, sick leave, maternity/paternity leave, and other statutory or company-specific leaves), ensuring accurate tracking and communication clearly to employees and provide support for related queries.
• Collaborate with global compensation and benefits teams to align local practices with global programs and policies.
• Work closely with global HR and finance, and legal teams to ensure consistency in policy implementation, HR metrics, and governance.
• Contribute to cross-border HR projects, process improvements, and system rollouts.
• Act as the HR interface with the payroll provider and the internal payroll team. Review and validate monthly payroll inputs including new hires, terminations, salary adjustments, bonuses, and leaves. Understand payroll implications of HR policies and decisions (e.g., benefits, deductions, taxes, etc.).

Qualifications & Experience

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• Minimum 8–12 years of HR generalist/HR operations experience, preferably in multinational or fast-paced organizations.
• Strong working knowledge of the region’s labor law, social security, and statutory compliance.
• Proven experience handling HR operations and employee relations
• Working understanding of payroll processes and coordination with payroll teams.
• Excellent interpersonal, negotiation, and problem-solving skills.
• Fluency in Spanish and English (both written and spoken). Fluency is French would be nice to have.

Preferred Attributes

• Experience working in a matrix or international environment.
• High attention to detail and strong organizational skills.
• Discretion in handling confidential information.
• Proactive and hands-on approach to problem-solving.

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here