Sr. Specialist - Royal Weddings & Celebrations

This position is on – site in our Royal Caribbean Miami Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Royal Caribbean International, Weddings and Celebrations team, has an exciting career opportunity for a full-time Sr. Specialist, Royal Weddings & Celebrations reporting to theAssoc. Manager, Royal Weddings & Celebrations

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

Position Summary

The Royal Weddings & Celebrations Senior Specialist is responsible for coordinating and planning all weddings and celebratory events for guests sailing with Royal Caribbean across our fleet. This role serves as the primary point of contact for guests requesting events on our ships, overseeing the entire event planning experience.

Key responsibilities include ensuring that all services are requested and confirmed prior to sailing and providing support to both guests and shipboard teams for all onboard arrangements. The Specialist will manage bookings as needed and ensure that all amenities, services, packages, and payments are accurately updated in the reservation system.

Additionally, this position seeks opportunities to cross-sell amenities and experiences, enhancing the guest experience and making each event truly memorable.

Essential Duties and Responsibilities

• Serve as the primary point of contact for guests inquiring about their booked onboard events, providing information on venue availability, capacities, and event package selection criteria while advising them throughout the event planning process.

• Coordinate and plan all aspects of weddings and celebratory events for sailing guests, from initial contact through to post-cruise follow-up.
• Conduct pre-cruise calls and/or video conferences for all booked events to clearly communicate expectations and prevent misunderstandings between Royal Caribbean and guests.
• Address and resolve problems, complaints, and requests via phone or written correspondence, adhering to response guidelines and Quality Assurance metrics.
• Secure payment, venue space, necessary licenses, and Food & Beverage selections, ensuring all services are accurately confirmed prior to sailing for all assigned events.
• Collaborate with various divisions within Hotel Operations, including Guest Services, Entertainment, Food & Beverage, and Housekeeping, to deliver a customized experience during event planning.
• Finalize event details with guests in accordance with an established timeline using the CRM tool.
• Conduct final amenity reviews with guests and relevant departments to ensure accuracy and provide necessary feedback to both ship and shoreside teams before and after each sailing.
• Schedule and conduct regular conference calls with service teams to review upcoming events and ensure seamless execution of promised programs.
• Identify opportunities for growth and increased revenue.
• Proficiently utilize a CRM system and integrate its tools into daily workflows.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge & Skills

• Bachelor’s degree (BA) from a four-year college or university and/or two years of related experience; or an equivalent combination of education and experience required.
• Excellent multi-tasking, problem-solving, organizational, upselling, and time management skills required.
• Exceptional verbal and written communication and customer service skills required.
• Detail-oriented, methodical, and creative.
• Proficient in all Microsoft Office applications.
• Two years of experience in Hotel Event Planning or Group Coordination required.
• Preferred CRM experience.

Physical Requirements

 The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.

The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10-15 pounds. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.  

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing equal employment opportunities and to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at [email protected]. This email is for disability-related accommodation requests only.