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All Lines Technology

Managed IT, cybersecurity, cloud, AI solutions

Technical Specialist

IT Service Desk & End User SupportPosted on Nov 11
Part-timeCranberry Township, PA, USANo salary listed

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least three years of PC or desktop support experience is required.
  • Demonstrated expertise in hardware and software troubleshooting is required.
  • Advanced knowledge of PC imaging processes and software deployment tools is required.
  • Enterprise-environment support experience is preferred.
  • Strong analytical and problem-solving skills are required.
  • Excellent verbal and written communication abilities are required.
  • The ability to build and maintain positive customer relationships is required.
  • A strong customer-service orientation and professional demeanor are required.

Responsibilities

  • Install, configure, test, and troubleshoot PC hardware and software for end users.
  • Support Microsoft Windows 11 and Microsoft 365 applications in a corporate environment.
  • Provide support for iOS devices, including iPhones, iPads, and Mac computers.
  • Troubleshoot and support LAN, wireless networking, and TCP/IP-related issues.
  • Administer and support Microsoft 365 and Microsoft Intune.
  • Provide mobile device support and management.
  • Manage and track incidents using Jira, including trend analysis and recommendations to reduce recurring issues.
  • Proactively identify and resolve customer service and technology concerns.
  • Recommend and implement process improvements to enhance service delivery.
  • Participate in project work and contribute to global IT standardization initiatives.
  • Support SAP, VPN connectivity, multifactor authentication, software deployment tools, and PC encryption technologies.
  • Perform workstation setup and deployment, and network and peripheral cabling to support end-user productivity.

Desired Qualifications

  • Experience supporting enterprise environments.

About the Company

All Lines Technology

Managed IT, cybersecurity, cloud, AI solutions

All Lines Technology provides IT solutions and managed services through a 24/7 help desk, cybersecurity, cloud, endpoint lifecycle management, data center and networking, Microsoft services, AI-driven digital transformation, and IT staff augmentation. Its offerings work by combining proactive monitoring and management of IT infrastructure with security, cloud adoption, and skilled staffing to keep organizations running smoothly; services span from ongoing managed IT and support to specialized projects and staff augmentation. The company differentiates itself as a woman-owned, regional provider with a broad, end-to-end suite of IT services across education, healthcare, manufacturing, legal, finance, and government sectors, backed by local offices in Pennsylvania and Ohio and a commitment to customer-focused support. Its goal is to help 600+ customers optimize technology, secure their environments, modernize infrastructure, and enable digital transformation and reliable IT staffing.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Cranberry Township, Pennsylvania
Founded
2000

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