Detail Shop Lead

About Us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• Reporting to the Reconditioning Manager or other designated leader, you are responsible for the safe and efficient operation of vehicle detail operations. As a primary people leader, you lead the detail shop staff—including Detailer I and Detailer II—ensuring weekly production goals are met, and high-quality standards are maintained to meet customer expectations. 

Responsibilities

• People Leadership & Accountability: Lead, manage, and hold the detail shop staff accountable for daily performance, quality, and productivity.
• Performance Management: Oversee staffing, training, and labor hour management while providing regular performance feedback and engagement to team members.
• Operational Optimization: Lead detail shop operations to optimize productivity and profitability, ensuring all deadlines are met.
• Equipment & Facility Maintenance: Monitor and maintain shop equipment and the facility in good working order; order and maintain necessary supplies.
• Safety Leadership: Implement and ensure all safety policies are followed, completing regular safety audits and inspections to maintain a safe work environment.
• Inventory & Systems Management: Run reports to monitor inventory levels and post vehicle detail completions accurately to customer accounts.
• Cross-Departmental Coordination: Communicate with other departments to prepare for production flow and coordinate upcoming deadlines.
• Compliance Oversight: Monitor and ensure compliance with customer contracts regarding vehicle detail completion and quality.
• Culture & Communication: Cascade company and customer directives while promoting positive employee relations and morale.
• Other Duties: Perform any other duties assigned by the designated manager.

Skills and Attributes

• People Management: Leads through encouragement and coaching; navigates conflict through positive resolution.
• Organizational Excellence: Highly organized and systematic approach to work with a strong attention to detail.
• Communication: Strong verbal and written communication skills with the ability to cascade directives effectively.
• Drive for Results: Self-motivated to drive efficiency, teamwork, and the best customer experience possible.
• Adaptability: Excel in a fast-paced, ever-changing environment while maintaining professional behavior.
• Integrity: Maintains confidentiality and integrity while handling sensitive information.

Qualifications

• Experience: Minimum 2 years of leadership or supervisory experience and 2 years of automotive experience.
• Prior Leadership: Prior leadership experience is highly preferred, with a proven ability to manage direct reports and hold them accountable.
• Auction Knowledge: Auction and vehicle detailing experience is preferred.
• Education: High School diploma or GED required.
• Technical Proficiency: Proficiency with computer systems, applications, and managing metrics against targets.
• Licensing: Must be 18 years of age and have a valid driver’s license that meets the requirements.

ADESA Values

• Our Next Customer May Be Your Mom: Every customer deserves the same level of care and respect one would give to their own mother.
• We’re All in This Together: The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.
• There Are No Sidelines: Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.
• Be Brave: Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.
• Zag Forward: The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.
• Don’t Be a Richard: A simple guiding principle to act appropriately and professionally.
• Stay Scrappy: This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Light to Heavy Physical Work. 
• Constant - standing, watching, touching, listening, walking, talking
• Frequent - bending, stooping, kneeling, lifting, grasping, pushing, pulling
• Potential –running, jumping, yelling, or other rapid or forceful movement in emergencies
• Visual acuity requirements include color, depth perception, and field of vision comparable to definitions for Clerical, Administrative, and Machine Operators (including inspection) positions. 

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dust associated with internal and external service station/convenience food and petroleum dispensing operations.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note that this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.