Training Client Manager

Welcome to Holly Springs, North Carolina— home to Genentech's largest-ever investment with an ambitious goal to be a fully connected Plant of the Future. This is where next-generation technology, capability, digital connectivity and Operational Excellence converge to create the global standard for high-volume, highly-efficient Drug Product manufacturing. This will include Component Prep & Compounding, Liquid PFS Filling, Automated Inspection, Autoinjector Assembly, Packaging/Finished Products. The facility's core is defined by innovation - leveraging advanced automation, robotics, digital tools, real-time data analytics, and simple, streamlined processes to produce the highest quality medicines. This plant will not only meet today’s demand for CVRM (Cardiovascular, Renal, and Metabolism) medicines but is a strategic commitment to be scalable with this portfolio, which serves one of the largest patient populations in the world. This is a fast-paced, highly entrepreneurial environment with a high-level of accountability from the site team to launch operations in 2028. 

Are you a problem-solver and change agent who thrives in a High-Performing Team environment, eager to tackle the most complex manufacturing challenges? If so, this is a once-in-a-lifetime opportunity to not only launch a state-of-the-art facility from the ground-up but to shape the culture of our organization for the next generation. 

Join us in Holly Springs, where you won't just build a plant—you will build the future of medicine

The Opportunity:

In this exciting position, you will support, create, develop, and implement site-specific training content, process ownership, and problem-solving as they relate to training, learning, and development efforts for Holly Springs (HSP) manufacturing site. Additionally, you will support technical capabilities, managing onboarding programs, and effectively ramping up and continuously upskilling staff at Holly Springs.

• You will develop and maintain departmental curricula, e-learning, instructor-led training (ILT), and On-the-Job Training (OJT) materials for supported operational departments including Quality, Manufacturing, MSAT, Assembly/Packaging, Warehouse, and Engineering.
• You will partner with Subject Matter Experts (SMEs) and site functional leaders to identify training needs, conduct performance gap analyses, and evaluate training program effectiveness.
• You will partner with cross-functional departments across the entire site to support the alignment of site training materials with Standard Operating Procedures (SOPs), site documents, operational processes, and GMP compliance standards.
• You will support the development, integration, and maintenance of Virtual Reality (VR), Augmented Reality (AR), and digital/virtual training strategies across site operational areas to enhance technical capability building.
• You will drive continuous improvement in areas of ownership and actively participate in broader problem-solving efforts for site and network technical training and digital learning tool initiatives.
• You will serve as backup facilitator for the Holly Springs New Hire Orientation (NHO) program, supporting scheduling, content updates, and delivery of foundational onboarding modules.
• You will support the identification, assignment, and tracking of initial role-based training assignments and onboarding progress for staff across supported operational functions.
• You will support audits and regulatory inspections and retrieval of technical training, qualification, and curriculum records upon request.

Who you are:

• You have a Bachelor’s degree plus five years of related work experience, with project/program coordination experience in a GMP manufacturing facility. 
• Possesses a solid understanding of Good Manufacturing Practice (GMP) requirements and regulatory compliance
• Capable of being a productive team member, executing tasks, supporting alignment, and leading projects that involve cross-functional and/or cross-site collaboration.
• Written and verbal communication is professional and appropriate for the target audience; understands roles and responsibilities and actively seeks clarification where needed, with the ability to think and work independently.
• Executes within established timelines and is accountable for results. Demonstrates excellent organization, good judgment, and problem-solving skills. 
• Possesses the ability to prioritize and organize a high volume of work, ensuring attention to detail and accuracy.
• Strong knowledge of instructional design methodologies, adult learning principles, and course development models (e.g., ADDIE, SAM).

The expected salary range for this position based on the primary location for this position is $94,000 - $174,000.  Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Link toBenefits

This position is eligible for relocation benefits. It is not eligible for full time remote work arrangements.

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.