Systems Support 3

SAIC is searching for a motivated, career and customer-oriented Systems Support III to join our team and begin an exciting and challenging career.  This position provides application administration and user support for designated U.S. Department of Veterans Affairs applications, including managing account access, troubleshooting end-user issues, triaging and documenting incidents, collaborating with developers on root-cause analysis and resolution, and testing software for defects, functionality, reliability, and stability. The position requires independent work, sound judgment, close attention to detail, and effective communication with internal departments and external organizations on operationally important or sensitive matters. This is a 100% Remote role.

Responsibilities

• Provide account-access administration and user support for designated U.S. Department of Veterans Affairs (VA) applications.
• Communicate with end users to assess, troubleshoot, and resolve technical issues in a timely and professional manner.
• Triage incidents and trouble tickets, document findings, and collaborate with software developers to identify root causes and implement effective resolutions.
• Execute software testing to identify defects and evaluate application functionality, reliability, and stability.
• Apply comprehensive knowledge of software testing principles, job functions, and practical procedures to address routine and moderately complex technical challenges.
• Perform routine responsibilities independently under limited supervision, receiving general direction for new workstreams or special assignments.
• Exercise sound judgment and attention to detail in work where undetected errors could adversely affect customer operations, business outcomes, materials, or equipment.
• Engage regularly with internal departments and external organizations to obtain and provide information on operationally important or sensitive matters.

Education and Experience

• AA or 2-year technical school, computer science, electronics engineering or other engineering or technical discipline, or 4 years of additional relevant experience may be substituted for education.

Required Skills and Qualifications

• Experience administering user accounts and application access, preferably for federal government systems.
• Demonstrated ability to communicate with end users, troubleshoot technical issues, and provide timely, professional support.
• Experience triaging incidents and trouble tickets, documenting findings, and collaborating with software developers to determine root causes and implement resolutions.
• Experience executing software tests to identify defects and assess application functionality, reliability, and stability.
• Comprehensive knowledge of software testing principles, functions, and procedures, with the ability to resolve routine and moderately complex technical challenges.
• Ability to perform routine responsibilities independently under limited supervision and follow general direction for new workstreams or special assignments.
• Sound judgment and strong attention to detail when performing work that may affect customer operations, business outcomes, materials, or equipment.
• Ability to communicate effectively with internal departments and external organizations regarding operationally important or sensitive matters.

Clearance Requirement

• US Citizenship with the ability to obtain and maintain a Public Trust clearance