Information Technology Associate - IT
About the job
- At least 2 years of experience in a technical support or information technology internship role.
- Basic knowledge of macOS and Windows environments.
- Familiarity with Office 365, Google Workspace, and common software-as-a-service tools.
- Understanding of basic networking concepts, including IP, DNS, and Wi-Fi.
- Ability to work independently and prioritize multiple support requests.
- Ability to lift up to 50 pounds.
- Provide first-level technical support for workstations, software, printers, televisions, and audiovisual equipment.
- Respond to and resolve helpdesk tickets involving hardware and software issues, login problems, and network connectivity.
- Set up and configure new employee workstations, including Mac and Windows systems, email accounts, and user access.
- Assist in managing and maintaining software licenses and hardware inventory.
- Support remote users with JumpDesktop, Zoom, and Office 365 or Google Workspace.
- Work with creative departments to troubleshoot high-performance software, including Adobe Creative Cloud, DaVinci Resolve, and Cinema 4D.
- Escalate more complex issues to the Systems Engineer.
- Document troubleshooting steps and update the internal knowledge base.
- Provide occasional after-hours or weekend support for high-priority projects.
- Work alongside the Operations department to maintain the office and edit bays.
- Knowledge of media and creative workflows and applications, including Adobe Premiere, After Effects, Photoshop, and Resolve.
- Familiarity with mobile device management tools such as Jamf, Intune, or Kandji, and directory platforms such as Active Directory, Entra, or JumpCloud.
- Exposure to or knowledge of post-production equipment, including speakers, mixers, Blackmagic or AJA IO devices, and televisions.
About the company
Zealot is a centralized software platform for fast-growing DTC brands to build, manage, and measure ambassador programs. It runs a subscription service that provides tools to recruit and approve brand advocates, automate workflows, and track performance in real time. The platform identifies the most influential fans (top 1%), uses these insights to guide rewards and feedback collection, and supports mission-based, gamified activities to drive engagement. Brands can gather product feedback and insights from their advocates, helping them make informed decisions. Zealot differentiates itself by combining real-time analytics, customizable rewards, automated workflows, and a gamified system in one place, plus coaching resources to nurture the advocate community. Its goal is to enable brands to grow through community-led advocacy at scale, turning loyal customers into ongoing brand supporters.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
San Francisco, California
Founded
2023
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Simplify's Take
What believers are saying
- UserEvidence added $7 million in 2025, lifting total funding to $21 million.
- March 2026 product updates expanded Advocacy, References, and Community features quickly.
- The G2 integration and AI proof recommender widen distribution across GTM workflows.
What critics are saying
- UserEvidence can rebrand advocacy into a feature, erasing Zealot's standalone identity by 2027.
- Salesforce, Slack, and AI-assistant integrations deepen platform dependency and switching costs.
- HubSpot, G2, Sprinklr, and Gong crowd customer-proof budgets, risking commoditization by 2027.
What makes ZEALOT unique
- Zealot built ambassador workflows for DTC brands before UserEvidence bought it in 2025.
- Its AI matchmaking and burnout scoring differentiated reference routing from generic advocacy tools.
- UserEvidence's June 2026 MCP connector exposes Zealot via Claude and other assistants.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Remote Work Options
- Training Programs
- Mental Health Support
- Wellness Program
- Commuter Benefits
- Hybrid Work Options