ZEALOT

DTC ambassador program management platform

Information Technology Associate

IT Service Desk & End User SupportConfirmed live in the last 24 hours

ContractNew York, NY, USA$25 - $28 /hr

About the Job

Requirements

At least 2 years of experience in a technical support or IT internship role.
Basic knowledge of macOS and Windows environments.
Familiarity with Office 365, Google Workspace, and common software-as-a-service tools.
Understanding of basic networking concepts, including IP, DNS, and Wi-Fi.
Ability to work independently and prioritize multiple support requests.
Ability to lift up to 50 pounds.

Responsibilities

Provide first-level technical support for workstations, software, printers, televisions, and audiovisual equipment.
Respond to and resolve helpdesk tickets involving hardware and software issues, login problems, and network connectivity.
Set up and configure new employee workstations (Mac and Windows), email accounts, and user access.
Assist in managing and maintaining software licenses and hardware inventory.
Support remote users with JumpDesktop, Zoom, Office 365, and Google Workspace.
Work with creative departments to troubleshoot high-performance software such as Adobe Creative Cloud, DaVinci Resolve, and Cinema 4D.
Escalate more complex issues to the Systems Engineer.
Document troubleshooting steps and update the internal knowledge base.
Provide occasional after-hours or weekend support for high-priority projects.
Work with the Operations department to maintain the office and edit bays.

Desired Qualifications

Knowledge of media and creative workflows and applications, including Adobe Premiere, After Effects, Photoshop, and Resolve.
Familiarity with mobile device management tools such as Jamf, Intune, and Kandji, and/or directory platforms such as Active Directory, Entra, and JumpCloud.
Exposure to or knowledge of post-production equipment, including speakers, mixers, Blackmagic/AJA I/O devices, and televisions.

Job Title: Information Technology (IT) Associate - Temporary Role

Summary

ZEALOT is an award-winning creative advertising agency, crafting bold print, digital, television and film campaigns that captivate audiences. Our team thrives on creativity and collaboration, and behind it all is a strong IT backbone that keeps us connected, secure, and productive!

Job Description:
We’re looking for a tech-savvy, enthusiastic Information Technology (IT) Associate to fill a temporary IT department need.
You’ll provide frontline support for team members, assisting with everything from desktop troubleshooting and software support to basic network maintenance. This position is ideal for someone who wants practical experience in a creative environment.

Responsibilities & Duties:

Provide first-level technical support for workstations, software, printers, TVs, and AV equipment
Respond to and resolve helpdesk tickets (hardware/software issues, login problems, network connectivity, etc.)
Set up and configure new employee workstations (Mac and Windows), email accounts, and user access
Assist in managing and maintaining software licenses and hardware inventory
Support remote users with JumpDesktop, Zoom, and Office365/Google Workspace
Work with creative departments to troubleshoot high-performance software (Adobe Creative Cloud, DaVinci Resolve, Cinema 4D, etc.)
Escalate more complex issues to the Systems Engineer
Document troubleshooting steps and update internal knowledge base
Provide occasional after-hours or weekend support for high-priority projects
Work alongside the Operations department to ensure office and edit bay upkeep

Qualifications

2+ year/s of experience in a technical support or IT internship role
Basic knowledge of macOS and Windows environments
Familiarity with Office 365, Google Workspace, and common SaaS Tools
Understanding of basic networking concepts (IP, DNS, Wi-Fi)
Excellent communication and customer service skills
Ability to work independently and prioritize multiple support requests
A passion for technology and eagerness to learn new tools
Proactive attitude with a team-player mindset
Ability to uphold a professional demeanor
Capable of lifting up to 50 lbs

Desired (not essential)

Knowledge of media/creative workflows and applications (Adobe Premiere, After Effects, Photoshop, Resolve, etc.)
Familiarity with MDM tools (e.g., Jamf, Intune, Kandji) and/or directory platforms such (Active Directory, Entra, JumpCloud, etc.)
Exposure or knowledge of post-production equipment (speakers, mixers, Blackmagic/AJA IO devices, TVs)

Additional Role Details:

The target hourly rate range is $25.00 to $28.00. Final compensation may vary based on candidate experience and skillset.
Located in our NYC office this role will work onsite Monday through Friday (five days/week).
This role will be payrolled and employed through a third party employer and with an approximate assignment of three months.

About the Company

ZEALOT

DTC ambassador program management platform

Zealot is a centralized software platform for fast-growing DTC brands to build, manage, and measure ambassador programs. It runs a subscription service that provides tools to recruit and approve brand advocates, automate workflows, and track performance in real time. The platform identifies the most influential fans (top 1%), uses these insights to guide rewards and feedback collection, and supports mission-based, gamified activities to drive engagement. Brands can gather product feedback and insights from their advocates, helping them make informed decisions. Zealot differentiates itself by combining real-time analytics, customizable rewards, automated workflows, and a gamified system in one place, plus coaching resources to nurture the advocate community. Its goal is to enable brands to grow through community-led advocacy at scale, turning loyal customers into ongoing brand supporters.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: San Francisco, CA
Founded: 2023

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