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Hersha Hospitality Management

Manages hotels and investments for owners

Director of Banquets

Food & Beverage Operations ManagementPosted on Nov 12
Full-timePhiladelphia, PA, USA$75kIn-person

About the Job

Requirements

  • A Bachelor's degree is preferred.
  • Three to five years of banquet experience is required.
  • The role requires standing for extended periods; walking; pushing; lifting up to 50 pounds; bending and reaching; and stooping, kneeling, or crouching.
  • The work schedule varies and may include holidays, alternate shifts, and weekends.

Responsibilities

  • Manage banquet department operations for a property with 500 or more rooms in accordance with established guest service and sustainability standards.
  • Interview, hire, and train staff; recommend performance evaluations; resolve problems; maintain open communication; and recommend discipline or termination when appropriate.
  • Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
  • Work closely with the catering department to address service delivery or communication gaps.
  • Supervise and visually inspect the setup of function rooms to ensure cleanliness and proper inventory.
  • Oversee serving staff to ensure compliance with all federal, state, local, and corporate regulations and policies regarding serving alcoholic beverages.
  • Ensure banquet staff in cash-handling positions follow cash-handling policies and procedures.
  • Follow accounting policies and practices to ensure Sarbanes-Oxley (SOX) compliance.
  • Enter billing information into the point-of-sale system to generate a final guest check.
  • Check staff attendance against schedules and adjust or reassign server stations as needed to provide quality service during functions.
  • Set and maintain service standards through continued training of core staff using in-service meetings.
  • Practice safe work habits, wear protective safety equipment, and follow Material Safety Data Sheet (MSDS) and Occupational Safety and Health Administration (OSHA) standards.
  • Perform other duties as requested by management.

About the Company

Hersha Hospitality Management

Manages hotels and investments for owners

HHM Hospitality Management (HHM) runs and oversees hotels for owners and investors across the United States. It provides hotel management and investment services, handling day-to-day operations, sales, marketing, and financial performance to improve profitability. The main product is the management of hotel properties on behalf of owners, with revenue coming from management fees, shared incentives based on performance, and returns from investments. HHM differentiates itself through deep industry experience, a strong leadership team, and a broad U.S. portfolio that serves both business and leisure travelers, plus a commitment to community engagement and sustainability. The company’s goal is to help property owners maximize efficiency and profitability while delivering quality guest experiences and contributing to local communities.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Philadelphia, PA
Founded
2006

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