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TBC Bank

Mobile-first digital bank with lending

Employee Technology Experience Project Manager

IT Project ManagementConfirmed live in the last 24 hours
Full-timeTbilisi, GeorgiaNo salary listedHybrid

About the Job

Requirements

  • At least 4 years of experience in IT, including at least 2 years in IT Support, IT Service Desk, End-User Support, or a similar role.
  • At least 2 years of experience managing or coordinating IT projects involving multiple teams.
  • Knowledge of IT service management processes, including incident, request, problem, change, knowledge management, and continual improvement, and ITIL 4 or other relevant practices.
  • Experience configuring boards, filters, and dashboards in work-management or IT service management tools.
  • Ability to analyze data and create simple, clear reports.
  • General technical knowledge of Windows and macOS devices, cloud services, identity, and device management.
  • Fluency in Georgian and English, written and spoken.
  • Strong accountability and the ability to manage priorities and communicate directly and in a structured manner.
  • Willingness to work with artificial intelligence tools and modern technologies.

Responsibilities

  • Manage the full lifecycle of Employee Technology Experience projects, including scope, planning, risks, dependencies, status, and closure.
  • Coordinate deployment waves with support, engineering, and business teams, including launch dates, communications, and rollback plans.
  • Ensure new services and technology changes are transitioned into operations before go-live, including instructions, training, escalation paths, and support-team readiness.
  • Triage and classify incoming IT support requests as projects, improvements, problems, or operational work, and route them to the appropriate teams.
  • Prioritize the backlog according to the department's model while respecting team capacity and work-in-progress limits.
  • Manage the continual service improvement register.
  • Analyze incident and ticket data, work with the team to identify causes of recurring requests, and convert findings into problem records, resolutions, or training materials.
  • Track completion of corrective actions from root cause analyses and confirm reductions in incident trends.
  • Analyze IT support processes, including incident, request, and escalation management and handoffs between teams; identify gaps and unnecessary steps, and improve processes with measurable results.
  • Coordinate artificial intelligence and automation initiatives in support, including a self-service assistant, automatic request classification, and automation of recurring operations.
  • Report on IT support, including request volume, resolution time, issue service-level agreements, recurring incidents, employee satisfaction, and project progress.
  • Support the Employee Technology Experience Project Lead by preparing status reports and serving as a substitute on IT support matters.

Desired Qualifications

  • A project management certification such as CAPM, PMP, or PRINCE2, or ITIL 4 Foundation.
  • Experience with digital employee experience or experience-level agreement metrics, or measuring employee experience.
  • Experience in banking or another regulated industry.
  • Experience building a knowledge base or self-service portal.
  • Experience with reporting tools.

About the Company

TBC Bank

Mobile-first digital bank with lending

TBC Bank Uzbekistan is the country’s first fully digital, mobile-first bank serving individuals and SMEs. Customers use a smartphone app to open accounts, apply for loans, manage deposits, and make international transfers, while Salom Card and Osmon Card cover everyday card needs; for businesses, TBC Business provides a digital platform for account management, instant payments, and lending up to 300 million UZS. The service runs in an open-banking ecosystem and uses AI-driven personalization and smart operations to scale. Its aim is to become the leading digital bank in Central Asia by delivering convenient, affordable online financial services.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$320.6M
Headquarters
Tashkent, Uzbekistan
Founded
2019

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