Position Brief – Resident Coordinator - Optima Signature

Are you driven? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Resident Coordinator, you will focus on delivering 5-star service through resident customer service, strategize innovative ideas for resident retention, and grow your knowledge of real estate. Our Resident Coordinator builds a positive and lasting influence on our visitors, prospects, and residents, and understand the importance of exceptional service and first impressions.

About Optima

Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house – development, architecture, construction, sales and management – for a dynamic system that offers greater focus and fluidity. We are committed to delivering extraordinary living through design, innovation, sustainability and management.

What You'll Do

Provide superior customer service for all resident inquiries and timely response to issues.
Assist with resident retention, renewal programs and community events.

Oversee virtual concierge program, package delivery operations, reputation management, and resident satisfaction program.
Assist in managing the on-site programs to ensure compliance with the resident app, parking, storage, amenity reservations, virtual concierge and more.
Deliver concierge-level service to residents that creates an unmatched experience and promotes strong resident retention, increased revenue and promotes a positive reputation.

Coordinate the resident move in experience and assist with introducing building technology.
Maintain accurate and thorough knowledge of all the aspects of the community, specifically in all areas of leasing and pricing information, availability, amenities, surrounding areas and lifestyle.
Participate in marketing efforts and resident functions, and brainstorm additional ideas for driving traffic to the property.
Respond to phone, e-mail and in-person inquiries to identify needs of prospects and residents
Ensure apartments look beautiful for showings and move-ins.
Review all social channels.
Conduct outreach marketing.
Work a flexible schedule to include weekends, evenings and holidays.
Assist as a backup leasing consultant - Identify client interests and needs to find the perfect apartment home - conduct customized tours and options to review.

What You'll Need

High-energy and hardworking with an ambitious spirit
Warm and friendly with strong customer service skills
Professional verbal and written communication skills.
Strong teamwork and listening skills
Goal oriented with a fixer mentality
Organized and detailed
Knowledge of online marketing
Previous customer service experience is required
Comfortable with social media and cell phone app usage
Minimum of a high school diploma, Bachelor’s degree preferred
Experience with Yardi Voyager 7 and RentCafe a plus

Benefits and Perks

Salary: $23-25 per hour, plus commission and bonus.
Competitive benefits and great perks make a huge difference; we get that, so you’ll get them too. Team Members receive a competitive 401k match, paid parental leave, paid time off, and a 100% company paid medical plan option. At Optima, we believe benefits should be meaningful and a part of what makes us great!
Come as you are! At Optima we celebrate diversity and are committed to creating an inclusive environment for all team members. Optima evaluates qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other legally protected characteristics

Optima does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Optima team members or the Optima people experience team. No placement fees will be paid to any 3rd party unless such a request has been made by the Optima people experience team.

About the company

Optima.io offers an AI-driven learning platform that helps professionals and aspiring data practitioners build essential data skills. It combines live, interactive sessions with AI-enhanced self-paced learning, providing flexibility for users at all experience levels. The product works by delivering subscriptions for access to courses and live tutoring, along with AI-powered tutoring that guides learners through material and exercises. This setup differentiates Optima from traditional online courses by integrating AI-assisted tutoring and a blend of live instruction with self-paced content, making it easier to stay engaged and progress. The company’s goal is to help people upskill effectively for the AI era, and it may collaborate with organizations to upskill their workforce through partnerships and course subscriptions.

Company Size

1-10

Company Stage

N/A

Total Funding

N/A

Headquarters

Dubai, United Arab Emirates

Founded

2023

Get referred to Optima

See people who can refer or advise you

Simplify's Take

What believers are saying

DataCamp integrated Optima into Introduction to AI for Work and SQL by September 2026.
DataCamp expects 2026 ARR above $100 million, expanding budget for Optima-powered features.
UAE Classrooms launched free access to 500 courses, widening Optima’s top-of-funnel reach.

What critics are saying

Optima lost standalone independence in November 2025; DataCamp can sunset the brand anytime.
Pluralsight, LinkedIn Learning, Udemy Business, and O’Reilly pressure pricing and enterprise renewals.
If Optima’s AI advantage commoditizes, DataCamp will absorb it and eliminate the standalone team.

What makes Optima unique

Optima’s real-time adaptive lessons personalize pacing, explanations, and feedback inside DataCamp’s AI-native courses.
Yusuf Saber became DataCamp Chief AI Officer on November 12, 2025, anchoring product leadership.
Built in the UAE, Optima adds regional enterprise relationships with Careem, Talabat, and ADQ.

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Benefits

Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Parental Leave
Paid Time Off
Paid Holidays

Company News

PR Newswire

Nov 13th, 2025

DataCamp Acquires UAE's Optima, Launches 'Classrooms' Giving Free Access to Educators and their Students for the first time in the Middle East

DataCamp acquires UAE's Optima, launches 'Classrooms' giving Free Access to educators and their students for the first time in the Middle East. News provided by. * Optima is an AI-native learning platform and joins DataCamp at a time of great momentum for the company, which is cashflow positive and expects to cross the $100 million ARR milestone in 2026. * Optima founder and CEO, Yusuf Saber appointed as Chief AI Officer and will lead DataCamp's global AI operations from the UAE * DataCamp to provide UAE educators, students and government employees free access to select DataCamp content for the first time in the Middle East * Optima previously raised $1.1m from COTU Ventures and prominent angel investors including founders and senior executives from Careem, Kitopi, Talabat, and Docebo. DUBAI, UAE, Nov. 13, 2025 /PRNewswire/ - DataCamp, the leading online learning platform for data and AI skill building, announced today that it has completed the acquisition of Dubai-based Optima, an AI-native learning platform for building data and AI skills. Optima founder and CEO Yusuf Saber will join DataCamp as Chief AI Officer, with the rest of the company's employees joining DataCamp as part of the deal. Optima's AI-native learning experience adjusts itself in real time, tailoring how it paces a lesson, explains concepts and gives feedback to each learner's individual profile. Optima's and DataCamp's platforms are used by leading Middle Eastern tech brands such as Talabat and Careem, and large enterprises such as ADQ. It helps these companies keep one-step ahead of the extraordinary pace of the AI evolution and the rapidly evolving data demands on today's workforce. Optima technology is already powering key curriculum in the DataCamp platform, and premium subscribers can opt for the AI-native experience in many of the company's top courses. Optima's technology will be integrated across more of the platform over the next six months, further supercharging DataCamps's existing library and net new curriculum. "Optima was built in the UAE to embed intelligence directly into the learning experience, so we can intuitively adjust each lesson to who a learner is and what they already know, and equip them to succeed in the global AI economy. From our first conversation with the DataCamp team, it was clear how much our visions aligned," said Yusuf Saber, founder and CEO of Optima. "By bringing Optima's AI-native learning experience into DataCamp's global platform, and by creating free access for government employees, educators, and students, we have an opportunity to set a new standard for how people in the country learn online." Optima previously raised $1.1 million in seed funding from COTU Ventures, a leading early-stage investor known for its hands-on partnership and strong track record of backing the region's most ambitious founders from their first cheque. The seed round also included prominent angel investors, among them founders and senior executives from Careem, Kitopi, Talabat, and Docebo. Prioritising Free Access to Data and AI Courses to Upskill the UAE The UAE National Strategy for Artificial Intelligence 2031 aims to position the country as a global leader in AI by prioritising the development of local talent and widespread upskilling initiatives. The strategy's ambitious goals focus on building a highly skilled workforce capable of driving innovation, ensuring that UAE government employees and students are equipped with the cutting-edge capabilities needed in the evolving AI economy. DataCamp Classrooms will be launched in the UAE, giving educators and students free access to a library of more than 500 courses covering Python, SQL, Power BI, Java, Machine Learning, Cloud Computing, and more. DataCamp will also make its popular "Intro to AI" course free for six months for all UAE Government employees and students. The exploding field of AI requires that companies constantly invest in upskilling their employees. DataCamp has established itself as a leader in the market by providing an engaging, modern learning experience that covers both general concepts and hands-on instruction in building with new AI tools. Acquiring Optima makes DataCamp even more indispensable for large enterprises looking to future-proof their workforces. DataCamp's acquisition of Optima accelerates its market leadership at a time of considerable momentum for the company. DataCamp is cashflow positive and expects to cross $100 million in annualized recurring revenue before the end of 2026. It has 18 million learners on its platform, with employees from 80 percent of the Fortune 1000 represented among its learner base. It has a booming B2B business with 6,000 customers, currently growing at close to 30% year-over-year, serving some of the largest names in technology (Google, Uber), finance (including the top four largest US banks), retail and manufacturing (Nike, Stanley, Black & Decker), and the pharmaceutical industry (Roche, Pfizer), among many others. "DataCamp is turning the page on an era of online learning defined by static and generic content," said Jonathan Cornellisen, co-founder and CEO of DataCamp. "The field of data and AI is evolving faster than ever, and DataCamp is focusing on dynamic, human-centered learning to help people and organizations thrive amid upheaval. With the Optima team now part of DataCamp, we've never been better placed to redefine how organizations move their people along the learning curve." About DataCamp DataCamp is the data and AI learning platform helping businesses do their best work in a changing world, supporting over 6,000 organizations and 18 million learners through practical, hands-on upskilling for all skill levels. Every interactive course, exercise, and project empowers learners to apply knowledge quickly and confidently. Whether upskilling a small business or transforming an international workforce, DataCamp's curriculum delivers deep, comprehensive coverage of every data and AI skill, equipping organizations to lead in an AI-powered future. SOURCE DataCamp

Business Wire

Nov 13th, 2025

DataCamp Extends Market Leadership With Acquisition of Optima, Creating the AI Learning Engine of the Future

DataCamp, the leading online learning platform for data and AI skill building, announced today that it has completed the acquisition of Dubai-based Optima, a...

Business Wire

Nov 12th, 2025

DataCamp Acquires Optima for AI Growth

DataCamp, a leading online learning platform for data and AI skills, has acquired Dubai-based Optima, an AI-native learning platform. Optima's founder and CEO, Yusuf Saber, will become DataCamp's Chief AI Officer and lead global AI operations from the UAE. The acquisition includes all Optima employees joining DataCamp.

Wamda

Nov 12th, 2025

DataCamp enters the Middle East with Optima acquisition

DataCamp enters the Middle East with Optima acquisition. * US- and London-based edtech DataCamp has acquired UAE-based Optima, an AI-native learning platform that personalises lessons, pacing, and feedback for each learner in real time. * Optima, founded in 2021 by Yusuf Saber, develops adaptive learning technology designed to teach data and AI skills to enterprises and individuals. * The deal marks DataCamp's first major expansion into the Middle East, with the company launching DataCamp Classrooms to provide educators and students in the UAE free access to over 500 interactive courses covering Python, SQL, Power BI, Java, Machine Learning, Cloud Computing, and more. * Founded in 2013, DataCamp is an online learning platform for data and AI skill building. DataCamp, the leading online learning platform for data and AI skill building, announced today that it has completed the acquisition of Dubai-based Optima, an AI-native learning platform for building data and AI skills. Optima founder and CEO Yusuf Saber will join DataCamp as Chief AI Officer, with the rest of the company's employees joining DataCamp as part of the deal. Optima's AI-native learning experience adjusts itself in real time, tailoring how it paces a lesson, explains concepts and gives feedback to each learner's individual profile. Optima's and DataCamp's platforms are used by leading Middle Eastern tech brands such as Talabat and Careem and large enterprises such as ADQ. It helps these companies keep one-step ahead of the extraordinary pace of the AI evolution and the rapidly evolving data demands on today's workforce. Optima technology is already powering key curriculum in the DataCamp platform, and premium subscribers can opt for the AI-native experience in many of the company's top courses. Optima's technology will be integrated across more of the platform over the next six months, further supercharging DataCamp's existing library and net new curriculum. "Optima was built in the UAE to embed intelligence directly into the learning experience, so we can intuitively adjust each lesson to who a learner is and what they already know, and equip them to succeed in the global AI economy. From our first conversation with the DataCamp team, it was clear how much our visions aligned," said Yusuf Saber, founder and CEO of Optima. "By bringing Optima's AI-native learning experience into DataCamp's global platform, and by creating free access for government employees, educators, and students, we have an opportunity to set a new standard for how people in the country learn online." The UAE National Strategy for Artificial Intelligence 2031 aims to position the country as a global leader in AI by prioritising the development of local talent and widespread upskilling initiatives. The strategy's ambitious goals focus on building a highly skilled workforce capable of driving innovation, ensuring that UAE government employees and students are equipped with the cutting-edge capabilities needed in the evolving AI economy. DataCamp Classrooms will be launched in the UAE, giving educators and students free access to a library of more than 500 courses covering Python, SQL, Power BI, Java, Machine Learning, Cloud Computing, and more. DataCamp will also make its popular "Intro to AI" course free for six months for all UAE Government employees and students. The exploding field of AI requires that companies constantly invest in upskilling their employees. DataCamp has established itself as a leader in the market by providing an engaging, modern learning experience that covers both general concepts and hands-on instruction in building with new AI tools. Acquiring Optima makes DataCamp even more indispensable for large enterprises looking to future-proof their workforces. DataCamp's acquisition of Optima accelerates its market leadership at a time of considerable momentum for the company. DataCamp is cashflow positive and expects to cross $100 million in annualised recurring revenue before the end of 2026. It has 18 million learners on its platform, with employees from 80 percent of the Fortune 1000 represented among its learner base. It has a booming B2B business with 6,000 customers, currently growing at close to 30% year-over-year, serving some of the largest names in technology (Google, Uber), finance (including the top four largest US banks), retail and manufacturing (Nike, Stanley, Black & Decker), and the pharmaceutical industry (Roche, Pfizer), among many others. "DataCamp is turning the page on an era of online learning defined by static and generic content," said Jonathan Cornellisen, co-founder and CEO of DataCamp. "The field of data and AI is evolving faster than ever, and DataCamp is focusing on dynamic, human-centred learning to help people and organisations thrive amid upheaval. With the Optima team now part of DataCamp, we've never been better placed to redefine how organisations move their people along the learning curve."

Optima

Resident Coordinator

About the job