Chief Concierge

Location Overview
Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon.

Role

We are seeking an experienced and service driven Chief Concierge to join Janu Tokyo. This role is suited for a hospitality professional who thrives in a dynamic luxury environment and who brings both operational strength and a genuine passion for personalised service. Reporting to the Rooms leadership team, and lead the Concierge function, setting the tone for what memorable guest experiences look and feel like at Janu. Here, every encounter matters, you will help make sure they feel genuine and effortless, but always special. You will run the show for daily concierge operations. That means making sure every guest feels looked after, every detail is coordinated, and your team is aiming higher every day. You will build real relationships, set the pace, and inspire your team to deliver service that feels personal and joyful.

Responsibilities

• Give every guest that signature Janu welcome, always meeting Janu’s high standards
• Make sure every guest interaction feels warm, connected, and true to Janu’s spirit
• Lead, organize, and supervise the Concierge desk so everything runs smoothly
• Offer personalised recommendations, handle VIPs, long-stay guests, and make special arrangements
• Take care of guest requests such as restaurants, transport, local events, cultural experiences, you name it
• Lead by example, coaching and motivating your team on the floor
• Work closely with Rooms, F&B, Guest Relations, and outside partners to make every guest journey seamless
• Keep an eye on service quality, response times, guest satisfaction and keep pushing for better
• Stay on top of records and communication using all hotel systems
• Keep the Concierge desk organised, ready, and looking sharp at all times
• Follow company policies, safety guidelines, and all operational procedures
• Help with training and developing Concierge team members
• Bring fresh ideas for guest engagement, innovation, and efficiency

Requirements

• Minimum 10 years of practical experience as a concierge or similar role
• Minimum 5 years of practical experience in a luxury hotel environment
• Practical experience as a manager
• Practical knowledge of labour management and practical experience in shift scheduling
• Excellent leadership and communication skills
• Advanced business-level English proficiency (CEFR C1 or higher)
• Advanced business-level Japanese proficiency (CEFR C1 or higher)
• Advanced operational skills in hotel systems such as Opera, HotSOS, and Alice
• Advanced PC skills including MS Office and typing
  *Candidates with exceptional experience or skills may be considered even if they do not meet every point

Benefits
At Janu, our people are at the heart of everything we do. We offer a comprehensive benefits package designed to support your wellbeing, lifestyle, and professional growth.

• Employee benefits at Aman and Janu properties
• Employee benefits at hotels and facilities operated by the group company
• Access to the special privilege program
• Birthday celebration cake voucher
• Access to the employee canteen at preferential rates with a separate meal allowance provided
• Membership in an external employee welfare and benefits service
• Transportation allowance provided in accordance with company policy
• Locker and uniform provided
• Participation in the employee association including social events and sports club subsidies
• Comprehensive social insurance coverage
• Medical checkups upon joining and regular health examinations

Join the Janu journey
At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect, and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth, and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.