Join Parachute

Plasma donation platform funds life-saving medicines

Strategy and Operations Manager

Business OperationsUpdated on Nov 13

Full-timeNew Orleans, LA, USANo salary listed

About the Job

Requirements

Experience working with multiple departments in a complex matrixed organization and in a regulated environment.
Ability to analyze performance metrics, key performance indicators, and nonconformance events to identify improvements and resolve recurring deficiencies.
Strong critical reasoning, decision-making, and problem-solving skills to assess risks, develop solutions, and prevent future issues.
Strong organizational skills and attention to detail to manage multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Experience and success managing teams of varying competencies and supporting them in achieving progressively larger goals.
Ability to work with ambiguity and propose pragmatic solutions.
Ability to travel overnight up to 75% of the time, often with little lead time.

Responsibilities

Oversee a portfolio of centers generating $15 million to $40 million in annual revenue.
Iterate and re-engineer existing processes, evolving processes and systems to support the organization’s growth.
Monitor adherence to quality policies and ensure facilities comply with relevant regulations and industry standards.
Analyze performance metrics, key performance indicators, and nonconformance events; diagnose issues and develop solutions for center-level or corporate-level improvements.
Prepare centers for audits and assist center leadership and corporate departments with audit preparation, inspections, and audit responses, representing the company to regulatory agencies and inspectors.
Guide and advise on employee-related issues, promote fairness and adherence to human resources policies, and cultivate center leadership through strategic development initiatives.
Partner with corporate facilities to ensure facility maintenance meets safety, compliance, and cleanliness standards.
Assist with recruitment and train and develop management talent through regular meetings, goal check-ins, development plans, on-site visits, and assessments.
Perform other job-related duties as assigned.

Who Are We?

Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit.

Our vision is to introduce an elevated plasma donation experience to markets with smaller populations that’s grounded in convenience. This model allows us to positively impact the industry supply chain and help patients gain access to the life changing medication they need.

We have grown from 2 to 33+ operations in ~3 years and are looking for new team members to help us scale to 50 centers. We are searching for individuals who share in our passion for helping others and are invigorated by the speed at which our start-up moves. Come join us as we help the world gain access to more plasma - one donation at a time.

As the Strategy and Operations Manager, you will play a crucial role in driving operational excellence and ensuring quality compliance across multiple facilities. Serving as the primary point of contact between Center Leadership and Corporate departments, you will facilitate seamless communication and alignment between the two.

Oversee a portfolio of centers that generate $15mm - $40mm in annual revenue.
Constantly iterate and re-engineer our existing processes. With our rapid growth we need individuals who can continuously evolve our processes and systems to meet larger needs.
Monitor and assess adherence to quality policies, ensuring facilities maintain compliance with relevant regulations and industry standards.
Analyze performance metrics, KPIs, and nonconformance events to identify areas for center level or corporate level improvement. As an end to end problem solver, you will take issues diagnosis to solution.
Prepare centers for audits and assist the Center Leadership Team (CLT) and corporate departments in audit preparation, inspection and audit response actions representing company to regulatory agencies and inspectors.
Guide and advise on employee-related issues, promoting fairness, and adherence to HR policies while cultivating center leadership through strategic development initiatives.
Ensure facility maintenance meets the highest safety, compliance, and cleanliness standards in partnership with corporate facilities.
Assist with recruitment, training, developing management talent through regular meetings, goal check-ins, development plans and on-site visits and assessments.
Perform other job-related duties as assigned.

You live at the intersection of strategy and execution. You are able to understand the business from 30,000 feet and know when to nose dive into the weeds to impact outcomes.
Comfortable working with multiple departments in a complex matrixed organization and experience working in a regulated environment.
A data led individual, your first reaction is to delve into the numbers as a source of truth.
Excellent critical reasoning, decision-making and problem-solving skills to analyze situations, determine risks, find solutions to prevent future issues and resolve recurring deficiencies.
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions and shifting priorities in support of changing company objectives.
A natural leader, you have experience and success in managing teams of varying competencies, supporting them to reach progressively larger goals
Comfortable dealing with a degree of ambiguity and proposing pragmatic solutions to problems.
Overnight travel required up to 75% of the time without lengthy lead-time.

About the Company

Join Parachute

Plasma donation platform funds life-saving medicines

Parachute runs a platform that connects people with plasma donation opportunities and compensates them for their time and contribution. Donors give plasma at partner donation centers, and the collected plasma is used to manufacture medicines that treat chronic illnesses such as immune disorders, liver disease, bleeding disorders, and cancer. The way it works is by recruiting donors, coordinating appointments, and providing payment for donations, helping facilities maintain a steady supply of plasma for therapies. Parachute differentiates itself by focusing on expanding the donor base and shortening the gap between donation and medicine production, aiming to reduce shortages and improve patient access. The company’s goal is to increase the availability of plasma-derived treatments by encouraging more people to donate and by ensuring a reliable flow of plasma to treatment manufacturers.

Company size: 201-500
Company stage: Early VC
Total funding: $93.8M
Headquarters: United States
Founded: 2020

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