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All Accor

Global hotel management, franchising, loyalty program

Director of Rooms

Hotel Guest ServicesPosted on Nov 12
Full-timeLyon, FranceNo salary listedIn-person

About the Job

Requirements

  • A Bac + 5 or BTS through maîtrise qualification in hospitality and restaurant management, or a qualification from a hotel-management school.
  • Five to ten years of professional experience in varied environments.
  • Significant management experience.
  • Proficiency in Opera Cloud.
  • English proficiency is required.
  • A polished professional presentation.
  • Ability to analyze and anticipate.
  • Strong management and operational skills.
  • Ability to train team members and develop their skills.

Responsibilities

  • Organize and ensure the quality of guest services provided by Reception, Concierge, and Housekeeping.
  • Ensure the department's financial and quality results, and participate in defining and implementing the hotel's strategy.
  • Develop employees' skills and support their professional development.
  • Lead brand and group identity projects across accommodation services and ensure compliance with internal and external audit procedures.
  • Maintain a daily presence with teams and guests, and periodically cover rotating day and night shifts in Concierge, Reception, and Housekeeping.
  • Build strong guest relationships throughout each stay, personalize service, and encourage loyalty.
  • Meet hotel guests regularly, learn regular guests' preferences, communicate instructions to departments, and resolve complaints promptly with the quality team.
  • Represent the hotel's and brand's image.
  • Coordinate accommodation services and maintain service quality, brand standards, guest follow-up, and information flow between departments.
  • Monitor department organization and operations, summarize daily activity and events to the General Manager and colleagues, and initiate and coordinate projects.
  • Model the group's values and presentation standards, ensure employees follow them, and maintain quality action plans.
  • Build trust and team spirit, motivate teams, and ensure engagement survey results for each service.
  • Align staffing with hotel activity; participate in recruitment with Human Resources; conduct direct reports' annual evaluations, set objectives, and support career development; validate evaluations by service managers.
  • Supervise and coordinate services, ensure compliance with labor rules, communicate operational instructions, and ensure schedules comply with legislation and business needs.
  • Contribute to annual budgets, optimize occupancy and ancillary services with revenue management, ensure sales follow commercial policy, train teams on sales arguments, and promote the brand loyalty program.
  • Monitor service quality using guest feedback and quality audits, and engage with the local environment.
  • Set accommodation pricing to optimize RevPAR with the revenue manager; motivate the team to meet financial targets; review service managers' dashboards; attend debtor meetings and review disputed files; analyze results and implement corrective measures; decide on departmental investments with General Management; and attend weekly technical meetings.
  • Maintain workplace cleanliness and ensure hotel safety rules are applied, protect people and property, and ensure accommodation hygiene audits and controls.

Desired Qualifications

  • Knowledge of a third language.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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