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Whaley Foodservice

Whaley Foodservice

Commercial kitchen equipment service and parts

Master Service Technician

Full-Time
$36 - $45/hr

+ $7,500 sign-on bonus + On-call pay + Profit sharing

Junior
Nashville, TN, USA
In Person

About the job

Requirements
  • Must be at least 18 years of age.
  • Must complete a satisfactory background check and drug screen.
  • Must have a valid driver's license and a driving record aligned with the company's safety standards.
  • Must have one year of applicable experience.
  • Must be a CFESA Master Technician with three of the four CFESA certifications.
  • Must be trained in at least two skill sets, maintain a high level of productivity, and be assigned to the on-call roster.
Responsibilities
  • Maintain and repair assigned customer equipment.
  • Adhere to all safety policies and procedures, including use of personal protective equipment.
  • Troubleshoot and repair gas, electric, water, refrigeration, and steam-powered commercial kitchen and HVAC equipment.
  • Use a tablet to document parts orders, work orders, and timesheets in a timely manner.
  • Communicate professionally with customers regarding required repairs and status.
  • Use proper hand tools and power tools for repairs.
  • Monitor truck stock to ensure required parts are stocked on the vehicle.
  • Maintain the service vehicle, tools, and uniforms.
  • Work independently with daily supervision.
  • Participate in scheduled weekend and holiday on-call rotations and work regular overtime as needed.
  • Obtain correct part numbers through the branch parts person.
  • Collect payment on cash-on-delivery jobs.
  • Contribute positively to branch targets for response time and first-time fix rates.
  • Participate in available training to increase skills and knowledge.
  • Perform other duties as required.
  • Maintain frequent and regular contact with customers and occasional contact with factories for warranty purposes.

About the company

Whaley Foodservice provides service and maintenance for commercial kitchen equipment and offers OEM replacement parts through Whaley Parts & Supply. The company supports the foodservice industry with technical expertise, spare parts, and parts sourcing since 1944. It emphasizes dependable customer service and expert support as core capabilities, highlighted by recognition as a top South Carolina company. The key differentiators are its long track record, focus on authentic OEM parts, and a people-first approach to service. The goal is to be a trusted partner that keeps commercial kitchens running smoothly by delivering reliable maintenance, genuine parts, and responsive technical assistance.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Lexington, Kentucky

Founded

1944

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Simplify Jobs

Simplify's Take

What believers are saying

  • 2026 website updates show active recruiting and continuing investment in service capacity.
  • Recent Air National Guard contract extends government relationships through 2030, stabilizing revenue.
  • 22-location footprint and 400 technicians support cross-selling parts, maintenance, and emergency repair.

What critics are saying

  • Whaley still recruits technicians in 2026, signaling chronic labor shortages and turnover pressure.
  • Parts Town already owns Whaley; strategic autonomy is gone, limiting employee upside.
  • If technician hiring stalls, response times slip and manufacturers shift service partners within 12 months.

What makes Whaley Foodservice unique

  • Parts Town acquired Whaley in 2016, giving national distribution scale and purchasing power.
  • Whaley claims 400 CFESA-trained technicians across 22 locations, unusually dense service coverage.
  • Government contracts with Air National Guard and Defense Health Agency prove regulated-repair credibility.

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Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Vacation

Training Programs

Professional Certification Support

Professional Development Budget