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RSM

Audit, advisory, and accounting services network

ServiceNow Strategic Portfolio Management Consultant - SPM

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeCleveland, OH, USA

About the Job

Requirements

  • Five to seven years of ServiceNow experience, including ServiceNow Administrator Certification.
  • Hands-on experience implementing and supporting ServiceNow Strategic Portfolio Management modules: Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
  • Experience as a Business Analyst or Systems Analyst supporting Strategic Portfolio Management implementations and portfolio management transformations.
  • Three to five years of client-facing experience in a consulting or advisory role, with stakeholder management skills.
  • Three or more years working in Agile environments such as Scrum or Scaled Agile Framework, preferably delivering ServiceNow or Strategic Portfolio Management solutions.
  • Understanding of portfolio management, project delivery lifecycles, and resource planning.
  • Experience with project governance, demand prioritization, and portfolio reporting.
  • Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools.
  • Ability to perform business and technical requirements analysis, process mapping, and solution design.
  • Knowledge of Information Technology Infrastructure Library and Information Technology Service Management principles and how they align with enterprise portfolio management.

Responsibilities

  • Facilitate Strategic Portfolio Management-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks.
  • Define and communicate a Strategic Portfolio Management vision and roadmap, aligning ServiceNow capabilities with business strategy and outcomes.
  • Own and manage the Strategic Portfolio Management product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management.
  • Identify dependencies across Strategic Portfolio Management modules and drive logical implementation sequencing.
  • Advise clients on optimizing portfolio visibility, investment planning, and resource utilization through Strategic Portfolio Management capabilities.
  • Lead sprint planning, backlog refinement, and reviews to support iterative delivery of Strategic Portfolio Management solutions.
  • Analyze portfolio and project management processes to identify opportunities to improve governance, prioritization, and execution.
  • Serve as the primary liaison between business stakeholders and technical teams to ensure alignment on strategy, configuration, and outcomes.
  • Drive stakeholder adoption of standardized demand, project, and resource management processes.
  • Deliver scalable solutions supporting enterprise portfolio management, Agile delivery, and hybrid project environments.

Desired Qualifications

  • ITIL Foundation Certification.
  • ServiceNow Strategic Portfolio Management-specific certifications, such as Certified Implementation Specialist – SPM.
  • Experience integrating ServiceNow Strategic Portfolio Management with Jira, Azure DevOps, or other Agile or project management platforms.
  • Familiarity with portfolio prioritization frameworks, capacity planning, and investment governance models.
  • Knowledge of financial management concepts such as capital expenditure and operating expenditure tracking and return on investment analysis.
  • Experience with enterprise Agile frameworks such as Scaled Agile Framework and their integration with portfolio management.
  • Understanding of enterprise architecture or governance frameworks such as COBIT or Lean Portfolio Management.

About the Company

RSM

Audit, advisory, and accounting services network

RSM is a global network of independent firms providing audit, tax, and advisory services. In France, the network has 14 offices, about 1,100 collaborators and 85 partners, organized to deliver tailored services for SMEs, mid-market companies, and large enterprises. It operates through methodologies that combine business-area expertise with sector specialization, strong involvement of partners, and high-level professionals building durable client relationships, all guided by human-centric values. Worldwide, RSM is present in more than 120 countries with 41,000 professionals and global revenue of about $5.4 billion, enabling support for clients in every development phase both in France and abroad.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
1964

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