Full-Time
Assistant Director
College Board
Compensation Overview
$58k - $78k/yr
Reston, VA, USA
In Person
On-site at Reston, VA office; travel 1–3 times per year.
Category
 Facilities Operations (2) |
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Required Skills
Data Analysis
Requirements
- 2 to 4 years of experience in a hands-on, service-delivery or operations role, with backgrounds in hospitality, retail, food service, facilities coordination, or a similarly fast-paced, customer-facing environment strongly encouraged
- Experience in a leadership or supervisory capacity, such as shift lead, team lead, or similar, with demonstrated ability to direct others, coordinate a team, and take ownership of outcomes
- Excellent interpersonal and communication skills, with the confidence to engage senior leaders and executive stakeholders clearly and professionally, advocate for operational needs, and work through competing priorities with good judgment
- A hospitality-forward, service-first mindset and a genuine ability to make employees and visitors feel welcome and well supported
- Familiarity with facilities-related basics such as vendor coordination, property management interactions, and certificates of insurance, with the confidence to handle that side of the work independently
- Strong organizational skills and the ability to manage multiple competing priorities with consistency and follow-through
- Comfort with workplace tools and technology including Slack, workplace booking systems, AV platforms, and other office operations tools
- Experience with workplace data and the ability to translate operational metrics into strategic insights
- A commitment to supporting and developing less experienced team members
- Ability to lift up to 50 lbs
- Ability to work on site 5 days per week in Reston, VA
- Ability to travel on behalf of College Board business 1 to 3 times per year
- Authorization to work in the United States for any employer
Responsibilities
- Own day-to-day operational strategy and service delivery for the Reston office, ensuring a consistently excellent experience for all employees and visitors
- Serve as primary point of contact for property management, managing the building relationship including escalations, maintenance requests, and building communications
- Oversee the vendor-managed security program including guard scheduling, performance monitoring, and escalation protocols
- Manage meeting and event logistics including large-scale gatherings, leadership visits, and cross-organizational events hosted in Reston
- Manage the Reston office technology ecosystem including the workspace booking platform and conference room AV systems
- Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator
- Design and execute the Reston workplace programming strategy including holiday celebrations, cultural events, team luncheons, and welcome experiences for hybrid visitors
- Manage the office snack and beverage program including vendor relationship, inventory oversight, and budget
- Develop programming calendar aligned with organizational priorities and employee feedback
- Coordinate with NYC and PR counterparts to share best practices and maintain consistent programming standards
- Manage all Reston vendor relationships (snack and beverage, security, property management, janitorial, catering, office supplies, group lunch ordering) with documented SLAs and quarterly performance reviews
- Own the Reston WX operational budget, track spend and flag variances proactively
- Evaluate new vendor opportunities and make recommendations to Director
- Process and approve invoices and purchase orders with delegated authority
- Collect and synthesize Reston workplace data (space utilization, visitor logs, meeting volume, service requests, event attendance) into monthly reports for Director
- Identify trends and translate data into actionable recommendations for space optimization, programming, and service improvements
- Support Director in building the unified cross-location data dashboard by providing consistent, accurate Reston inputs
- Serve as the senior WX presence in Reston, setting the standard for service quality and operational judgment that the Coordinator works alongside daily
- Maintain clear primary/backup/support responsibility lines with the Coordinator, aligned to the role charter, so ownership of every workstream is unambiguous
- Share context, guidance, and real-time feedback that build the Coordinator's autonomy in routine operations, escalating development or performance observations to the Director
- Champion the Coordinator's access to the tools, training, and day-to-day support needed to deliver excellent frontline service