Senior Customer Service Representative
Reef
Senior Customer Service Representative
Reef
EVM-compatible Layer 1 for DeFi, NFTs
Secure IQ Services · Mumbai, India · Full-time · Posted 2026-10-13
Workplace: on_site
Department: SecureIQ
Senior Customer Service Representative (USA Time Zone)
Location: Jogani Industrial Estate, Sion Chunabhatti, Mumbai, Maharashtra
Company: Secure Parking
Work Hours: USA TIMEZONE
Job Type: Full-time
Working Days- 5
About the Role
We’re seeking a dedicated Customer Service Representative to join our team at Secure IQ Services. In this role, you’ll serve as the primary point of contact for customers — addressing inquiries, resolving issues, and ensuring every interaction delivers a high-quality service experience.
This position is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for providing excellent customer support.
Key Responsibilities
Handle Customer Interactions: Manage a high volume of inbound (and occasionally outbound) calls, emails, chats, and social media messages promptly and professionally.
Provide Information & Solutions: Deliver accurate, complete, and helpful information about company products and services; assist with troubleshooting and setup guidance when needed.
Resolve Issues: Identify customer needs, research solutions, and ensure timely resolution to enhance satisfaction and loyalty.
Escalate When Necessary: Forward complex or unresolved issues to relevant internal teams or management for further assistance.
Maintain Quality: Follow communication procedures, guidelines, and policies while striving for first-contact resolution.
Excellent verbal and written English communication skills
Strong listening, empathy, and problem-solving abilities
Prior experience in a customer service or call center role preferred
Comfortable working in the USA time zone
Basic computer literacy and familiarity with CRM systems (preferred)
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Reef.io runs Reef Chain, a modular Layer 1 blockchain built on Substrate with Ethereum Virtual Machine compatibility, so developers can port existing Ethereum apps without changing Solidity code. It serves DeFi, NFTs, and gaming by offering high throughput and efficient storage, plus features like native token bridges, scheduled payments, and upgradeable smart contracts without hard forks via a self-upgradable WASM runtime. It differentiates itself by combining Ethereum compatibility with a modular, upgradable architecture and built-in capabilities (bridges, recurring payments) that avoid forks and boost scalability. The goal is to provide a scalable, efficient, and upgradable platform that supports a broad ecosystem of developers and users for DeFi, NFTs, and gaming.
Explore more opportunities at Reef