Program Manager

Application Instructions

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Number of Positions: 1Compensation: $25.48 - $27.89 Hourly Commensurate with Experience and LocationWork Location: 100% On-Site

Position Overview

Reporting directly to the Program Director, as a member of the Program and Service team, the Program Manager (PM) plays a critical role in overseeing successful implementation of City Year Los Angeles’ school-based service model. In this role, a PM manages a team of 10-18 City Year AmeriCorps members (ACMs) at their designated school(s), where they spend most of the work week. The PM is an effective talent developer who will lead AmeriCorps members to have a successful and rewarding year of service through civic engagement and a citizenship development curriculum. The PM develops and manages partnerships with the school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions for students throughout the school day. The PM also works with school staff and AmeriCorps members to implement after-school programming.

City Year values and continuously works to build an equitable and inclusive culture where people with diverse lived experiences feel they belong.

Job Description

People and Partnership Management

• AmeriCorps Member Management: Build and maintain strong relationships with ACMs by creating an environment of open and honest two-way communication; provide both positive and constructive feedback and coaching to support ACM professional development in the civic leadership competencies; Ensure the professional accountability of all team members, including Team Leaders (TL), through ongoing one-on-one check-ins, formal performance reviews, and consistent implementation of the coaching and accountability system.

• Team Leader Management: Effectively manage and leverage Team Leader experience to support service delivery; engage school administrators and partner teachers; coach and provide feedback for TL professional development.

• School Partner Management: Build strong and sustainable partnerships with all school-based stakeholders, including parent councils; The Program Manager ensures that Whole School Whole Child (WSWC) platforms are understood and implemented; reinforces commitment to shared goals with school leaders and delivers on City Year’s contributions. 

• External Partnership Management: Identify leaders and resources in the community to develop partnerships that support the ability of the team to implement its school-based and community-based service objectives; support City Year Development department in securing and engaging team sponsors.

AmeriCorps Member Experience

• Observation and Coaching: Actively support AmeriCorps members in service with regular observation and coaching; AmeriCorps members are coached and managed to meet performance standards for service excellence and inspirational standards that are expected of all City Year members.

• Team Development: Ensure team is well-developed, strong, connected to their work, and the organization; The Program Manager is well respected by AmeriCorps members and is an effective leader of the team; Supports professional development of AmeriCorps members by effectively facilitating content to groups of 8-40.

• Community Awareness: Engage team in activities and experiences that deepen their understanding of the communities in which they serve; leverage City Year Values and frameworks to help AmeriCorps members develop perspective on their role in the school community; work with team to understand the resources provided by local community organizations that may benefit students and the school community. 

Program Fidelity

• Service Model Fidelity: Implement the Whole School Whole Child model with fidelity to enhance service quality and maximize impact; ensure that service tools are utilized effectively; school site supports a practitioner culture; set and monitor clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events.

• Results & Outcomes: Ensure effective and timely collection of data through the administration of summative and formative standardized assessments, implementation of quantitative and qualitative evaluation tools, and that evaluation results are used to make service and program improvements.

• After School Program: Lead City Year team to provide a high quality, effective, safe, and well-organized after school program; collaborate with school partners to ensure the successful launch of the program; routinely monitor all elements of the program for quality and make necessary adjustments. 

Site & Department Support

• Partner with CYLA departments and staff through stakeholder engagement, event, and service day participation, and cross-departmental committees as needed to ensure site-wide goals are met.
• Support the execution of site-wide goals through collaboration with program staff and leadership.
• Collaborate cross functionally to make shared decisions, set strategy, and develop work outputs.
• Support other department functions as needed.
• Other duties as assigned.

Key Competencies:

In order to succeed in this role, an applicant must have the following competencies:

• Accountability: City Year is a very data-informed organization, and all staff members are held accountable to performance metrics. These metrics are used to ensure that our organization is achieving transformational results with students. These outcomes are also central to our federal and state grants, as a mechanism for ensuring the effectiveness of City Year’s program. Successful applicants holds themselves responsible for their actions and how those actions impact their team, team’s goals and broader organizational mission.

• People Management: Continuously monitors team performance, holds team/direct reports accountable, and intervenes appropriately to motivate, coach, and remove barriers. Ability to meet deadlines, plan ahead, and manage competing priorities in a fast paced and diverse team environment. Regularly gives and invites feedback and recognition. Resolves team conflict constructively.

• Communication: Ability to translate mission and vision from organization level to AmeriCorps members and talk about complex topics and parse them for specific audiences. Able to communicate effectively, efficiently and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service. Models authenticity and powerful vulnerability, letting down their guard while maintaining appropriate professional boundaries.

• Grit and Resilience: As a direct service program, City Year AmeriCorps members and Program Managers are faced with challenging and emotional circumstances during their in-school service.  Program Managers must be able to lead their teams through these emotional circumstances; they must demonstrate resilience to support AmeriCorps members while also ensuring that the team continues to maintain focus on addressing the needs of our students and communities. 

• Learning: City Year has a unique service model and organizational culture.  Successful applicants will have strong experience and a proven track record of success in the above areas but must also be willing and eager to continue to learn and must be self-aware of their areas for continued professional growth and development. 

Minimum Qualifications:

• Bachelor’s Degree; or equivalent work experience
• 2-6 years of work experience
• At least 1 year of management experience with strong track record of results:
  • Setting high expectations and holding self and team accountable for performance goals
  • Developing diverse talent through performance plans, reviews and leadership opportunities
  • Using progress and outcome data to inform team management
• Authorized documentation to work in the United States of America.
• Ability to complete required background clearances for work connected to school-age children, when applicable.

Preferred Qualifications:

• Passion for service and the City Year mission
• Background in education is a plus
• City Year/AmeriCorps experience is a plus

Physical Requirements:

• Based in LA with an average 3-4 in-person days per week.
• Typically, physically present on school campuses 4 times per week, including twice a week during after school programming twice a week and once a week for the 7:15 start time.
• Move about the classroom or school campus as needed throughout the workday 
• Have sufficient vision to read printed materials, a computer screen, and observe student activities 
• Have sufficient hearing to understand conversations in person or over the phone 
• Speak clearly and be understood by students, parents, administrators and colleagues 
• Open doors or operate a computer and other instructional technology 
• Lift and carry instructional materials, books, and supplies up to 25 pounds 

Working Conditions:

• Operates in a school campus majority of the fiscal year using standard office equipment.
• Frequent travel required between school campuses, must have access to reliable means of personal transportation
• Periodic travel required to downtown City Year office and other locations across LA.
• Typical schedule: 40 hours per week with occasional extended hours as needed.
• Typical schedule: Monday-Friday 8:00 – 5:00 pm or 7:15 am – 4:15 pm
  • Some weekend day work with flex day during the normal week
• Noise levels are generally moderate.
• Must have reliable internet access for remote or flexible work arrangements.

Benefits