Human Resources Manager

Human Resources Manager

We’re hiring! We are seeking a Human Resources Manager to join our People Organization team in Vietnam. This is a hybrid position offering the flexibility to work both remotely and from the office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for Talent Acquisition and Employee Relations, the Human Resources Manager will work alongside business leaders and colleagues during all stages of the employee lifecycle in Hanoi and Ho Chi Minh City.

Talent Acquisition

• Ensure delivery of all recruitment activity in line with Global Talent Acquisition goals, benchmarks, and service level agreements, using data and insights to continuously improve hiring outcomes.
• Partner with relevant collaborators to deliver a positive, consistent, and inclusive hiring manager and candidate experience throughout the end-to-end recruitment lifecycle.
• Develop innovative sourcing strategies for niche and hard-to-fill roles, which may include broader social media strategies and international sourcing avenues.
• Work with Hiring Managers to build proactive talent pipelines, identify key market talent, and implement talent engagement strategies to support future hiring needs.
• Focus on direct sourcing of talent as a priority to support sourcing activities.
• Ensure recruitment processes, documentation, and background checks are completed in accordance with Aon's policies and procedures prior to the issuance of any conditional or formal offer.

Employee Relations

• Provide advice and consultation on People policies and processes, ensuring equitable and consistent interpretation and application.
• Partner with managers and business leaders on performance management matters, including mentoring collaborators through performance discussions and processes.
• Lead and handle workplace investigations, grievances, and conflict resolution matters following established protocols.
• Ensure employee relations cases are accurately logged, updated, and maintained in EthicsPoint, and brought to timely closure.
• Deliver advice on absence and wellbeing topics, covering non-medical leave, health-related absence, return-to-work support, flexible working requests, workplace accommodations, and colleague crisis management.
• Support organizational change activities, including involuntary termination administration, position eliminations, M&A and divestiture-related employee relations support, and collective consultation requirements where applicable.
• Partner with key collaborators, including People Partners, Legal, Compliance and Finance, to manage employee relations matters and mitigate litigation or regulatory risk.
• Provide employee relations data and analytics, bringing to bear trend insights to inform people strategies, initiatives, training, and opportunities for cost or risk avoidance.
• Serve as the point of contact for local regulatory bodies, as required.
• Undertake any other duties as designated by the reporting manager.

Skills and experience that will lead to success

• Proven background in talent acquisition and employee relations within a dynamic and fast-paced organization.
• Experience managing end-to-end recruitment, including direct sourcing, collaborator engagement, offer management, and recruitment compliance.
• Strong understanding of People policies, performance management, workplace investigations, absence and wellbeing management, organizational change, and local employment requirements.
• Ability to evaluate the impact of regulatory or policy changes and support the implementation of updated HR practices and procedures.
• Strong consulting, mentoring, communication, and collaborator management skills, with the ability to influence collaborators at all levels.
• Good judgment and discretion in handling sensitive, confidential, and complex employee matters.
• Ability to bring to bear data and insights, manage competing priorities, and work independently within a regional or centralized team.
• Strong local regulatory knowledge and experience dealing with regulatory bodies in Vietnam.

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