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Full-Time

General Manager

Confirmed live in the last 24 hours

Narmi

Narmi

51-200 employees

Digital banking and account opening platforms

Fintech

Compensation Overview

$120k - $175kAnnually

+ Equity Option Grants + Performance-based Cash Bonuses + Performance-based Equity Bonuses

Senior, Expert

New York, NY, USA

Category
Product Management
Product Strategy
Product
Required Skills
Communications
Management
Requirements
  • 6+ years of experience in client management, customer success, or product management
  • Outstanding communication skills
  • Excellent organizational skills
  • Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
  • Experience working with financial institutions in a digital capacity is desirable
  • Proactive and roll-up-your-sleeves approach
  • High level of honesty, empathy, and integrity
Responsibilities
  • Lead dedicated customer pods to ensure customer satisfaction during implementations and post go-live experience
  • Develop relationships with C-Suite, EVP, and SVP stakeholders at financial institution customers
  • Manage upsell processes and procedures
  • Take a data-driven approach to long-term client relationships and account management
  • Measure relevant KPIs such as NRR, NPS, health score, product activation, churn, and more
  • Translate customer feedback into specific product requirements and enhancements

Working at this company offers the unique opportunity to be part of a team that is refining the digital banking experience. By leveraging cutting-edge technology to enhance mobile and online banking for financial institutions, the company ensures rapid account opening and noticeable operational improvements, evidenced by significant increases in customer satisfaction and application rates. This focus on efficiency and user satisfaction makes it a prime environment for professionals passionate about tech-driven financial solutions.

Company Stage

Series B

Total Funding

$55.6M

Headquarters

New York, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

2%

1 year growth

8%

2 year growth

54%

Benefits

Competitive pay

401K matching

Medical, dental, & vision insurance

Student loan repayment assistance

Family planning

Volunteering time off

Learning and development stipend

Fitness & extra-curricular credits

Commuter benefits

Work from home stipend

Work from anywhere August

Team events, happy hours, & celebrations