Reimagined Parking

Technology-powered parking management for facilities

Field Supervisor

Facilities ManagementUpdated on Nov 14

Part-timeToronto, ON, CanadaCA$22 /hrIn-person

About the Job

Requirements

Open availability is required, including weekdays, weekends, and overnight shifts.
The employee must be able to work independently and in a team environment.
The employee must be mobile and able to cover the entire site.
The employee must be able to work outdoors through inclement conditions.
The employee must have excellent verbal and written communication skills.
The employee must be customer-service oriented.
The employee must have excellent working knowledge of Microsoft Office and Citrix-based applications.
The employee must have hands-on working knowledge of parking equipment and related software.
The employee must be able to multitask and prioritize tasks in an ever-changing environment.
The employee must be able to work effectively in a fast-paced environment.

Responsibilities

Ensure the safe and efficient parking of guest vehicles while delivering service that exceeds customer and client expectations.
Respond quickly to customer requests and provide caring interactions with guests at the assigned location.
Work closely with team members, the Operations Manager, and/or the Shift Supervisor to ensure quality and safety standards are met and applicable laws are followed.
Provide positive customer service experiences for customers and clients.
Ensure the location is operated and maintained to company standards.
Assist customers with meters and direct them into parking facilities.
Process refunds, cash transactions, and deposits.
Provide customers with information on long-term parking options.
Conduct daily site inspections and equipment checks.
Maintain site system software.
Communicate with company departments as needed.
Report and request equipment servicing and repairs.
Work outdoors in all weather conditions and wear the assigned uniform.
Coordinate staffing for the attended site based on regular manpower requirements and site activity.
Take staff disciplinary action when required, including issuing written warnings, monitoring and following up, and participating in grievance and dismissal proceedings.
Monitor personnel to ensure compliance with company uniform and service standards.
Complete paperwork related to staff hiring, transfers, termination, and hours worked.
Regularly review the lot's physical condition, including signage, surface, lighting, and automated equipment.
Initiate work orders for necessary maintenance repairs or improvements, provide coding information for accounting purposes, and ensure capital expenditure items are approved as needed.
Liaise with contractors, the maintenance department, equipment suppliers, and the landlord or property manager.
Ensure accounting and contract information is distributed for appropriate internal site setup.
Perform other duties as assigned by the manager.

The Field Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Field Supervisor works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Open availability required, including weekdays, weekends, and overnight shifts.

Provide positive customer service experiences for all Impark customers and clients
Ensure location is operated and maintained to Impark’s company standards
Assist customers with meters
Direct customers into parking facilities
Process refunds
Provide information to customers on long term parking options
Process cash transactions and deposits
Daily site inspections and equipment checks
Maintenance of site system software
Correspondence and communication with all company departments as needed.
Reporting and requesting of equipment servicing/repairs
Work outdoors, exposed to all weather conditions
Manage site staff
Other duties as assigned by manager
Wear assigned uniform
Ability to work independently and in a team environment
Must be mobile and able to cover the entire site
Must be able to work outdoors through inclement conditions

Staff Supervision

Coordination of staffing for attended site based on regular manpower requirements and site activity.
Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
Monitoring of personnel to ensure compliance with company uniform and service standards.
Completion of paperwork related to staff hiring, transfer, termination, and hours worked.

Lot Maintenance/Set-Up

Regular review of the lot’s physical condition including signage, surface, lighting, automated equipment, etc.
Initiation of work orders dealing with any necessary maintenance repairs or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.
Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager
Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.

Excellent verbal and written communication skills.
Customer service oriented.
Pleasant and energetic personality.
Excellent working knowledge of Microsoft Office and Citrix based applications.
Hands on working knowledge of parking equipment and related software.
Ability to multi-task.
Able to work and thrive in a fast paced environment.
Ability to prioritize tasks in an ever changing environment.

About the Company

Reimagined Parking

Technology-powered parking management for facilities

Reimagined Parking manages a national portfolio of parking facilities for property owners and asset managers across sectors like commercial real estate, retail, hospitality, airports, healthcare, and municipalities. Its technology suite includes gated and gateless revenue control, license plate recognition, hangTag mobile payments, O-Valet valet operations, shuttle services, and design work, with data analysis of lot potential, occupancy, and peak hours to tailor and optimize profitability. It differentiates itself by operating under a family of recognized brands (Impark, Lanier Parking, Republic Parking, AmeriPark, Park One) and by combining traditional parking management with technology-enabled optimization and urban-space transformation. Its goal is to monetize and maximize parking assets while expanding access to convenient mobility, turning underutilized urban spaces into multi-use environments.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, United States
Founded: Not listed

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