SunSource

Fluid power distribution with engineering support

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeCharlotte, NC, USANo salary listedIn-person

About the Job

Requirements

Two years of industrial repair and/or industrial distribution experience.
At least two years of customer service experience in a manufacturing or distribution environment.
Proficiency with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, email, and vendor pricing programs.
Strong verbal and written communication skills and strong problem-solving skills.
Ability to identify incremental selling opportunities within existing customer orders and communicate and work with outside sales to win new business.
Basic understanding of the buying process for original equipment manufacturer and maintenance, repair, and operations customer bases.
Basic understanding of SunSource customer procedures and tools, including processing orders, quotes, and returns; navigating the pricing system; interpreting pricing structures; and using internal support systems.
Ability to coordinate technical support, warehousing, finance, service and fabrication centers, and purchasing resources to meet customer needs.
Basic knowledge of SunSource technology and service offerings.

Responsibilities

Process inbound customer calls regarding order status, pricing, product availability, and delivery schedules.
Develop knowledge of assigned customers and their buying processes.
Process orders, quotes, and returns; navigate the pricing system; interpret pricing structures; and use internal support systems.
Coordinate internal resources to meet customer needs, including technical support, warehousing, finance, service and fabrication centers, and purchasing.
Identify incremental selling opportunities within existing customer orders and work with outside sales to win new business.

Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. https://www.paragontech.com/

Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Experience, Education and Skills

Two years of industrial repair and/or industrial distribution experience.

2+ years of customer service experience in a manufacturing or distribution environment.

Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.

Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.

Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.

Essential Functions

Approach: process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules.

Customer Knowledge: develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.

Internal Know-How: demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.

Resource Management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.

Technical Competence: demonstrate basic knowledge of SunSource technology and service offerings.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

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About the Company

SunSource

Fluid power distribution with engineering support

SunSource distributes fluid power components and systems to OEMs, MROs, and mobile industrial equipment users. It provides design and engineering support, supply chain optimization, productivity solutions, value-added services, and repair capabilities. The products are delivered through a national network with strong local presence, combining technical expertise with customer service to offer cost-effective, maintenance-reducing solutions. SunSource differentiates itself through its long track record (85+ years), comprehensive engineering and repair services, and a focus on helping customers boost productivity while lowering operating costs. The company aims to deliver high-quality products and services, foster growth for its associates and partners, and build lasting customer relationships through technical support and reliable service.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Windsor, CA
Founded: 2001

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