About the role

Serving our customers, communities, and planet a little better every day.

Salary: from £101,040 + annual bonus & benefits

Work Level: 3 - Certified

Location: Edinburgh, Glasgow, Newcastle, London, Welwyn Garden City or Reigate. Permanent

Office Attendance: Our hybrid working model gives you the best of both worlds - flexibility to work from home and valuable face-to-face time with colleagues. This role typically requires 2-3 days per week onsite.

Closing Date: applications close on 27/11/2026 at 5pm.

Opportunity

We're recruiting a Head of Conduct and Controls at Tesco Insurance and Money Services. You'll lead the Conduct and Controls team who support the insurance and money service areas to operate and maintain effective risk management and adhere to the IMS risk management framework, policies, procedures, and risk appetites.

What you’ll be doing

• Providing leadership and direction – Identifying and communicating the actions needed to implement our strategy and business plan and motivating people to commit to these to achieve business goals.

• Operational compliance - Ensuring that business activities within a significant area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies to minimize business risk and protect our reputation.

• Organisational capability building & organisational Risk Management.

• Assurance and oversight - leading the planning and execution of assurance and oversight activities across Tesco Insurance and Money Services, ensuring that the level of assurance and oversight intervention is commensurate with business risk and that key areas of risk are prioritized.

• Insights and reporting - establishing business-critical strategies to create, present, and communicate high-impact data and analytics insights and recommendations to critical stakeholders.

• Information and business advice - providing authoritative specialist advice to senior managers to enable the implementation of policy, projects, and change initiatives.

• Responsible for performance management - managing and reporting on performance within the department.

What we’re looking for (minimum criteria)

• Leadership experience - people and work-related systems, processes and challenges.

• Deep expertise on identifying, assessing, prioritizing and managing risks.

• Proven experience of adhering to risk management framework, policies, procedures, and risk appetites.

• Strong experience of interpreting strategy and policy - to set and deliver objectives within medium to long time frames.

• Ability to demonstrate a strategic and adaptive mindset.

• Ability to manage complexity - makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Experience building effective Teams and developing talent.

• Effective communication and stakeholder management.

What’s in it for you?

• A generous pension, with up to 15% employer contribution, depending on what you put in.

• Private Medical Insurance, health screening (every 2 years) and virtual GP Service for you and your family.

• Critical illness insurance

• Performance related annual bonus.

• Car allowance or interest free car loan.

• 7.2 weeks holiday, with the opportunity to buy more.

• Colleague Clubcard discount (10 -15% + second card to share with someone else).

• Enhanced parental leave.

• Opportunities to Save and Buy as you earn.

Interview info:

As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!

Tesco

Head of Conduct and Controls

About the Job

Requirements

Responsibilities

About the Company

Tesco

Recently Posted Jobs