Full-Time
Senior Business Operations Analyst
Global Sales Tools & Support Team
Posted on 7/1/2025
Akamai Technologies
10,001+ employees
Edge-based CDN and security solutions
No salary listed
India
In Person
 Operations & Logistics (1) |
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 Business & Strategy (1) |
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- Possess 8 years of experience and a Bachelor's degree.
- Demonstrate progressive experience with Salesforce Sales Cloud and/or Service Cloud.
- Have experience refining, optimizing or supporting sales processes and tools.
- Demonstrate deep knowledge of sales processes, Salesforce, tools, and excellent analytical, interpersonal, organizational, critical-thinking skills.
- Be result-oriented with attention to detail, ability to build credibility, trust, and rapport with stakeholders.
- Possess excellent teamwork skills, flexibility, and ability to handle and prioritize multiple tasks.
- Communicate information effectively to business partners and team members across the entire operations and GTM communities.
- Be able to work cross-functionally and interact effectively with all levels of the organization.
- Partnering with sales and channels leaders to define/execute strategic projects to increase revenue, productivity, and efficiency.
- Being a thought-leader and go-to-expert on process/tools. Partner with IT to drive alignment and execute initiatives.
- Executing on technology roadmap to support continuous improvement systems process and user experience for sellers and partners.
- Supporting data governance by stewarding data to improve hygiene and enhance its usefulness.
- Establishing formal and informal processes for collecting feedback, requirements, and enhancement requests related to sales process/tools.
- Leading cross-functional initiatives and collaborate closely with sales, pre-sales, marketing, and finance.
Akamai Technologies provides cloud and internet services that help organizations deliver and secure digital content at scale through an intelligent edge platform. This platform sits at the edge of the network, processing and securing data near end users via globally distributed edge nodes, and it offers content delivery networks (CDNs), cloud security, and web performance optimization on subscription- and usage-based plans, plus professional services. It distinguishes itself with a strong focus on edge computing and a vast network that pushes processing closer to users across multi-cloud environments, delivering faster load times and stronger protection against threats. Its goal is to help customers improve web and application performance, reliability, and security across diverse digital experiences in multi-cloud contexts.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cambridge, Massachusetts
Founded
1998
Simplify's Take
What believers are saying
- Cloud Infrastructure Services revenue surges 40% to $94.6M in Q1 2026 from AI demand.
- $1.8B seven-year deal with Anthropic secures largest customer commitment ever.
- Cycode WAF integration accelerates API attack triage via code-to-runtime correlation.
What critics are saying
- Cloudflare erodes Delivery segment with superior GPU distribution, causing 7% Q1 decline.
- Fastly undercuts Security pricing via zero-trust edge, stealing $590M segment share.
- Anthropic agentic tools commoditize WAF, obsoleting $589.8M Security revenues.
What makes Akamai Technologies unique
- Akamai's 365,000-server edge platform spans 135 countries for low-latency AI inference.
- Security Posture Center maps API runtime activity to source code ownership instantly.
- Linode acquisition enables full-stack compute with thousands of NVIDIA RTX PRO 6000 GPUs.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Parental Leave
Flexible Work Hours
Remote Work Options
Mental Health Support
Company News
Fastly shares fell 18% on Friday, with Akamai down 13% and Cloudflare dropping 11%, following Anthropic's launch of Claude Managed Agents. Investors appear concerned the development signals a competitive shift in cloud and edge infrastructure markets. The selloff occurred despite each company investing heavily in AI-driven services. Cloudflare has built Workers AI and an Agents SDK, whilst Fastly CEO Kip Compton noted managing agents has increased platform usage. Akamai recently launched Inference Cloud to support AI inference scaling. Anthropic's Claude Managed Agents offers a hosted service for running long-horizon agents with virtualised sessions, orchestration loops and execution environments. The simplified interface could reduce developer complexity, suggesting AI-native platforms may increasingly overlap with traditional edge and cloud infrastructure functions.
Akamai appoints Sean Li as SVP Regional Sales & Managing Director, Asia Pacific and Japan. Singapore | April 09, 2026 Akamai today announced the appointment of Sean Li as Senior Vice President, Regional Sales & Managing Director for Asia Pacific and Japan. He succeeds Parimal Pandya, who now leads global sales strategy for the company's rapidly growing cloud business. In his new role, Li will oversee Akamai's growth across Asia Pacific, with a focus on deepening customer partnerships, strengthening regional execution, and helping organizations scale cloud, security, and AI strategies with confidence. Asia Pacific is one of the fastest growing and most dynamic regions globally for AI advancement, presenting both opportunity and complexity for enterprises. The region spans highly mature markets alongside rapidly digitizing economies, each with distinct requirements around latency, security, cloud maturity and data residency. For organizations operating across the region, AI cannot be deployed through a one-size-fits-all model - it requires tailored, localized approaches that align with specific business needs, infrastructure realities, and customer expectations. Asia Pacific is not only a high-growth region for Akamai, it is a proving ground for how cloud, security, and AI must come together in the real world. The company has built a significant presence in Asia Pacific since entering the region in 2003, now serving more than 2,000 customers across sectors including banking, gaming, commerce, media, manufacturing, and critical infrastructure, supported by 150 partners across key markets. "Asia Pacific is not just dynamic - it represents a significant opportunity for enterprises to leverage AI to drive operational efficiency and unlock entirely new revenue streams," said Sean Li, SVP Regional Sales & Managing Director, Asia Pacific, Akamai. "However the reality for many business leaders lies beyond the initial adoption of AI; it demands seamless implementation across different markets, infrastructures, and regulatory environments. In this region, success depends on distributing intelligence closer to users, decisions, data, and Akamai is well positioned to address that." Addressing the appointment, Paul Joseph, Executive Vice President, Global Sales and Services, Akamai, said, "Asia Pacific continues to be a region of significant opportunity for Akamai, and Sean brings the leadership, technical depth, and customer centricity needed to lead the business into its next chapter. His track record of driving growth, building strong teams, and aligning innovation with customer needs positions him well to further strengthen Akamai's presence across the region." Li brings more than a decade of leadership experience at Akamai, most recently serving as Vice President and Managing Director, Greater China, where he helped grow the business into one of Akamai's largest markets outside the United States. His appointment reflects Akamai's continued investment in regional leadership and its commitment to helping Asia Pacific organizations build for a more distributed, AI-driven future. About akamai. Akamai is the cybersecurity and cloud computing company that powers and protects business online. Its market-leading security solutions, superior threat intelligence, and global operations team provide defense in depth to safeguard enterprise data and applications everywhere. Akamai's full-stack cloud computing solutions deliver performance and affordability on the world's most distributed platform. Global enterprises trust Akamai to provide the industry-leading reliability, scale, and expertise they need to grow their business with confidence. Learn more at akamai.com and akamai.com/blog, or follow Akamai Technologies on X and LinkedIn.
Akamai Technologies has launched Brand Guardian, an AI-powered tool designed to combat brand fraud by automatically detecting and removing fraudulent websites and digital identities. The company says the tool achieves 99.99% automated takedown accuracy and targets sectors including financial services, retail and healthcare. Akamai says generative AI has enabled scammers to create sophisticated fake websites more easily, making manual discovery methods insufficient for brand protection. The tool scans the internet to identify threats that can cause revenue loss and damage customer relationships. On 17 March, KeyBanc reaffirmed its Overweight rating on Akamai with a $120 price target, citing GPU infrastructure opportunities. In 2025, Akamai's Cloud Infrastructure revenue jumped 36% to $314 million, whilst Security business revenue rose 10% to $2.24 billion.
Akamai strengthens channel-first strategy in Asia Pacific and Japan with appointment of Fiona Zhang. Singapore | April 08, 2026 Akamai announced the appointment of Fiona Zhang as Regional Vice President, Channel Sales and Programs for Asia Pacific and Japan, reinforcing its commitment to a channel-first growth strategy and the critical role partners play in scaling its cloud and security business across the region. In her new role, Fiona will lead Akamai's channel strategy and partner ecosystem across Asia Pacific and Japan, focusing on enabling partners to deliver greater value to customers and supporting enterprises as they navigate increasingly complex digital and security environments. Akamai's partner ecosystem plays a central role in driving customer adoption, market expansion, and revenue growth across the region. This is further supported by Akamai Partner Connect, the company's unified global partner program designed to simplify engagement, strengthen collaboration, and accelerate partner-led growth. Across Asia Pacific and Japan, Akamai is expanding its partner network to meet rising demand for cloud and security solutions, particularly as enterprises accelerate digital transformation and AI adoption. This is reinforced through strategic partnerships across the region, including collaborations with major service providers, value added distributors, system integrators, cloud service providers, and technology partners. Together, these partnerships enrich Akamai's solution value, extend Akamai's reach, deliver localized expertise, and drive customer outcomes at scale. Fiona is a seasoned channel sales and programs leader with over 15 years of experience in the technology sector, with deep expertise across cybersecurity, cloud, and networking. She joined Akamai in 2019 and most recently headed channel strategy and operations in Greater China, driving partner-led growth across delivery, security, and compute solutions. She has a strong track record of building and scaling high-performing partner ecosystems, enabling strategic partners, and delivering consistent double-digit year-on-year growth. Prior to joining Akamai, Fiona was Head of Channels at Palo Alto Networks in China, where she managed the channel organization during a period of rapid market expansion and drove significant revenue growth, including in the mid-market segment. She began her career at Cisco, where she held multiple roles across sales, business development, and channel management. "Asia Pacific is one of the most diverse and fast-moving technology markets in the world, and that makes a channel-first strategy essential," said Fiona Zhang, Regional Vice President, Channel Sales and Programs, Asia Pacific and Japan, Akamai. "At Akamai, partners already play a central role in how we go to market - two-thirds of our customers in the region are served through partners, and 90% of new customers are onboarded through the channel. That momentum continues to grow. Across APJ, our partners are doing far more than reselling; they are building practices, advancing AI adoption, and helping enterprises navigate an increasingly complex digital landscape. My focus is on making Akamai the platform our partners want to build their business around." Addressing the appointment, Sean Li, Senior Vice President, Regional Sales & Managing Director for Asia Pacific and Japan, said, "Our channel ecosystem is fundamental to Akamai's growth strategy. I want to ensure that Akamai continues to deliver better incentives, revenue opportunities and most importantly, industry-leading solutions for our partners. Fiona's leadership will be instrumental in strengthening our partner network and enabling our partners to capture these opportunities across the region." About akamai. Akamai is the cybersecurity and cloud computing company that powers and protects business online. Its market-leading security solutions, superior threat intelligence, and global operations team provide defense in depth to safeguard enterprise data and applications everywhere. Akamai's full-stack cloud computing solutions deliver performance and affordability on the world's most distributed platform. Global enterprises trust Akamai to provide the industry-leading reliability, scale, and expertise they need to grow their business with confidence. Learn more at akamai.com and akamai.com/blog, or follow Akamai Technologies on X and LinkedIn.
Akamai promotes Fiona Zhang to lead APJ channel strategy. 8 Apr 2026 2 mins After working at the cyber security and cloud services vendor for the last six years. Akamai Technologies has taken its Greater China director of channel sales and programs, Fiona Zhang, and promoted her to lead the company's partner strategy for the Asia Pacific and Japan (APJ) region. As APJ regional vice president of channel sales and programs, Zhang will take point on the cyber security and cloud services vendor's channel strategy and partner ecosystem for APJ after having worked at Akamai for the last six years. The vendor said she will focus on enabling partners to deliver value to customers and support enterprises while they navigate the complexities around digital and security environments. She enters the role after 18 years of experience working at several IT companies - Palo Alto Networks and Cisco in addition to Akamai - with 12 years of this time spent in channel-related positions. "Asia Pacific is one of the most diverse and fast-moving technology markets in the world, and that makes a channel-first strategy essential," Zhang said. "At Akamai, partners already play a central role in how Arnnet go to market - two-thirds of its customers in the region are served through partners, and 90 per cent of new customers are onboarded through the channel. That momentum continues to grow. "Across APJ, our partners are doing far more than reselling; they are building practices, advancing AI adoption, and helping enterprises navigate an increasingly complex digital landscape. My focus is on making Akamai the platform our partners want to build their business around." The vendor's vice president and managing director of Greater China, Sean Li, added that Zhang's leadership will be "instrumental in strengthening our partner network and enabling our partners to capture opportunities across the region". Don't miss a thing From its editors straight to your inbox. Get started by entering your email address below. Sasha Karen is a nationally recognised highly commended senior journalist at ARN. With a decade's worth of experience, Sasha serves the local channel community with news and inspiration about channel partners.