Global Account Operations Manager

Global Account Operations Manager 

San Mateo, CA / Hybrid

Global Account Operations (GAO) is the central hub for third-party account management at Sony Interactive Entertainment. GAO works across the Global Account Management (GAM) organization, one of the largest partner account teams in the industry. It sets how the team operates: the programs, processes, governance and business rhythm that help account managers deliver for PlayStation and our partners around the world. 

We are looking for a Global Account Operations Manager to report to the Head of Global Account Operations. You will lead strategic programs and projects across GAM, starting with a redesign of several core programs, and processes. The right person is a structured problem solver who can take complex processes involving many stakeholders and simplify them into scalable operating models with clear outcomes. You will work closely with GAM leaders and cross-functional partners in every region. You will also create executive-quality materials that shape decisions at the most senior levels of the organization. 

Key Responsibilities: 

• Lead strategic programs and projects for the GAM team through every stage: scoping, planning, delivery, measurement and continuous improvement. 

• Drive the redesign of core GAM programs. Assess current processes, find the gaps, and build simpler, scalable solutions that improve outcomes for the team and our partners. 

• Own and evolve key operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners. 

• Structure ambiguous problems, form hypotheses, and build clear, data-backed recommendations for senior leadership. 

• Create polished, executive-ready presentations, briefings and updates that turn complex information into clear narratives, insights and decisions. 

• Analyze data from multiple sources to track program performance, spot trends and risks, and inform priorities. 

• Build and maintain dashboards, reporting standards and metrics that give leadership clear visibility into team-wide engagements and progress. 

• Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting and annual planning cycles. 

• Represent the GAM team across SIE, working cross-functionally with finance, legal and other internal teams to align on priorities, resolve issues and move partner initiatives forward. 

• Manage timelines, dependencies and risks across multiple workstreams at once, and act early to keep programs on track. 

• Look for ways to improve how the team works, its tools and its efficiency, including practical uses of AI and automation. 

Qualifications: 

• 5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field. 

• Proven ability to structure complex problems and turn them into clear, actionable recommendations. 

• Exceptional executive communication skills, with a high bar for written materials, presentation design and storytelling. 

• Strong analytical skills and comfort using data, dashboards and metrics to generate insights. Advanced proficiency in PowerPoint and Excel. 

• A track record of building or redesigning processes so they become simpler, more scalable and measurably more effective. 

• Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment, with a high degree of ownership. 

• Strong stakeholder management skills, including influencing senior leaders and working with globally distributed teams. 

• A solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges. 

• Bachelor's degree in Business, Economics, Engineering or a related field, or equivalent relevant experience. 

Preferred Experience: 

• Experience at a management consulting firm, or in a strategy, business operations or program role at a leading technology or platform company. 

• Experience working in or supporting partner-facing, account management or commercial organizations. 

• Interest in gaming, media or entertainment. 

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The estimated base pay range for this role is listed below. 125800 - 188600 USD