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Full-Time

Senior Vice President

Professional Services

Confirmed live in the last 24 hours

Mark43

Mark43

201-500 employees

Cloud-based public safety software provider

Data & Analytics
Aerospace

Expert

Remote in USA

Category
Management Consulting
Operations Consulting
Consulting
Required Skills
Communications
Requirements
  • At least 10 years of senior level experience managing customer-facing teams
  • Willingness and ability to travel to customer locations, potentially up to 25% of the time
  • Proven experience in launching complex software products to enterprise-level customers
  • Extensive experience in a B2B or B2G environment
  • A deep understanding of customer needs
  • Exceptional leadership and team management skills
  • Experience owning and driving improvements in Net Promoter Score (NPS) or similar customer satisfaction
  • Experience working with government customers
  • Excellent communication and interpersonal skills
  • Passion for disruptive technology supporting law enforcement and government agencies
Responsibilities
  • Lead and manage the Customer Experience, Professional Services, and Customer Support teams
  • Develop and execute strategies to deliver best-in-class service to customers
  • Own and drive improvements in NPS
  • Oversee customer onboarding process
  • Develop and build services partner strategy
  • Optimize processes for profitability and service quality
  • Foster a customer-centric culture
  • Collaborate with cross-functional teams
  • Visit customers onsite

Mark43 is an excellent workplace for those passionate about enhancing public safety through technology. As a leading provider of cloud-based technologies for CAD, RMS, analytics, and evidence management, the company supports over 120 public safety agencies with tools designed for real-time awareness and high-speed workflows. Employees have the opportunity to work on significant challenges in a dynamic field, contributing to the advancement of community safety and operational efficiency.

Company Stage

Series E

Total Funding

$268.9M

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

-31%

Benefits

Your health matters to us. Mark43 provides 100% coverage on premiums for extremely generous health, dental, and vision plan for employees and their families globally, with additional options so that our employees can choose the plan that's best for their bodily and mental health and well-being.

Remote friendly work environment. As a remote-first company with employees in a variety of time zones, we aim to be flexible with work hours, so we can maintain productivity while still prioritizing relationships with friends and family.

Enjoy your time away from work. Mark43 offers generous and unlimited paid time off. Employees are provided with a paid 1-month sabbatical upon their 5 year anniversary and given additional funding to support them on their adventures.

Celebrating Parents and Caregivers. Mark43 helps you and your family connect and celebrate by giving you time to bond. Our parental leave benefits are competitive with some of the largest and most progressive tech companies around.

Prioritize your financial well-being. Mark43 invests in your retirement account to help you start saving for the future. We also invite all employees to participate in our tuition reimbursement program. We want you to maximize your earning potential throughout your employment at Mark43.

We like to have fun. We have frequent happy hours, office celebrations, card nights and a game room. Everyone is granted a monthly social budget. We’ve coordinated and attended events such as: rock climbing, cooking classes, laser tag, karaoke, virtual trivia, and more.

Be comfortable at work. Mark43 offers a technology and remote work stipend to help create the work environment that best suits your needs.

Tell us what matters to you. Through regular surveys, Mark43 enhances benefits and perks based on employee recommendations.