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Accor

Global hotel management, franchising, loyalty programs

Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeBelo Horizonte, State of Minas Gerais, BrazilNo salary listedIn-person

About the Job

Requirements

  • A completed higher-education degree in Hotel Administration or a compatible field is required.
  • Knowledge of internal reception procedures is required.
  • Knowledge of hotel management software is required.
  • Knowledge of Microsoft Office is required.
  • Knowledge of the internet is required.
  • Basic English proficiency is required.

Responsibilities

  • Welcome guests and clients, provide information, and follow check-in and check-out procedures while meeting service and brand standards.
  • Welcome guests and clients at the front desk or by telephone, identify them, and provide information and explanations about reservations, flight confirmations, addresses and telephone numbers for locations, complaints, and related matters.
  • Check in guests by arranging completion of registration forms, handing over keys, and directing them to their apartments.
  • Check out guests by closing invoices, receiving payments, and assembling and organizing the associated records.
  • Ensure reception procedures are followed and prepare self-control processes and procedures.

Desired Qualifications

  • Intermediate English proficiency is desirable.
  • Intermediate Spanish proficiency is desirable.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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