IHG

Global hotel company

Duty Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeThailandNo salary listedIn-person

A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
At least 3–5 years of hotel operations experience, including supervisory responsibilities.
Strong leadership, communication, and problem-solving skills.
Excellent guest relations and conflict-resolution abilities.
Proficiency in hotel property management systems; Opera is preferred.
Good command of English; additional languages are advantageous.
Ability to work flexible shifts, including weekends and public holidays.

Ensure guests receive exceptional service throughout their stay.
Personally handle VIP arrivals, departures, and special requests.
Resolve guest complaints and service-recovery situations promptly and professionally.
Conduct regular guest interactions and follow up on feedback.
Monitor daily hotel operations to ensure compliance with brand standards and procedures.
Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments.
Conduct routine inspections of guest areas and operational facilities.
Ensure smooth room allocation and occupancy management.
Provide guidance and support to colleagues during shifts.
Coach and train team members to maintain service excellence.
Promote effective communication among departments.
Assist in managing staffing and operational resources as needed.
Act as the hotel's emergency response leader during assigned shifts.
Ensure compliance with hotel safety, security, and fire-life-safety procedures.
Respond to emergencies, incidents, and accidents, preparing reports when required.
Maintain a safe environment for guests and employees.
Monitor and control operational expenses where applicable.
Prepare daily shift reports and incident reports.
Ensure accurate handling of guest accounts, billing concerns, and cash management procedures.
Support revenue-enhancing initiatives and upselling opportunities.

Ensure guests receive exceptional service throughout their stay.
Personally handle VIP arrivals, departures, and special requests.
Resolve guest complaints and service recovery situations promptly and professionally.
Conduct regular guest interactions and follow up on feedback.

Monitor daily hotel operations to ensure compliance with brand standards and procedures.
Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments.
Conduct routine inspections of guest areas and operational facilities.
Ensure smooth room allocation and occupancy management.

Act as the hotel's emergency response leader during assigned shifts.
Ensure compliance with hotel safety, security, and fire-life-safety procedures.
Respond to emergencies, incidents, and accidents, preparing reports when required.
Maintain a safe environment for guests and employees.

Monitor and control operational expenses where applicable.
Prepare daily shift reports and incident reports.
Ensure accurate handling of guest accounts, billing concerns, and cash management procedures.
Support revenue-enhancing initiatives and upselling opportunities.

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Minimum 3-5 years of hotel operations experience, including supervisory responsibilities.
Strong leadership, communication, and problem-solving skills.
Excellent guest relations and conflict resolution abilities.
Proficiency in hotel property management systems (Opera preferred).
Good command of English; additional languages are an advantage.
Ability to work flexible shifts, including weekends and public holidays.

Rooms Division Manager / Front Office Manager / Hotel Manager (as per hotel structure)