Training Operations and Development Support Officer

Job Description

As part of the team you will have the following responsibilities:

• Support ESA in completing the definition and final selection of the most appropriate operating model for the PM&C Academy;
• Support the implementation of approaches for the Awareness, Foundation, and Advanced learning levels, taking into account organisational, operational, logistical and resource considerations;
• Analyse the Academy objectives, governance framework, learning architecture and implementation roadmap established by ESA;
• Assess existing ESA learning and capability-development initiatives, relevant organisational practices, and available supporting infrastructure;
• Develop and document a minimum of two and up to three alternative operating models for the implementation and operation of the PM&C Academy;
• For each model, define and assess, as applicable:
• Training scheduling principles and delivery cadence;
  • Delivery approach for Awareness, Foundation, and Advanced training levels;
  • Roles and responsibilities of the involved stakeholders;
  • Use of on-site, online and hybrid learning formats;
  • Participant enrolment and administration mechanisms;
• Identify, document and assess the advantages, disadvantages, risks and opportunities associated with each model;
• Estimate the effort required from ESA and other stakeholders for each proposed model, including workforce implications, organisational impacts and operational support requirements;
• Develop objective comparison criteria enabling ESA to evaluate the proposed alternatives and perform trade-offs between the identified options;
• Support ESA during the evaluation and selection process and document the selected delivery model and associated implementation approach;
• Support the planning and coordination of Academy implementation activities across the different deployment waves;
• Prepare and maintain the Academy training schedule and associated delivery plans;
• Manage participant registration and enrolment processes;
• Coordinate communications with participants, trainers and stakeholders in preparation for training events;
• Support the organisation of launch and go-live activities for the different Academy deployment waves;
• Coordinate training logistics for:
  • On-site training sessions;
  • Online training sessions;
  • Hybrid learning activities;
  • Coordinate the deployment and availability of training resources, facilities and tools;
• Interface with ESA stakeholders, trainers and subject-matter experts to ensure readiness for training delivery;
• Support the collection and consolidation of attendance data and training participation metrics;
• Support monitoring and evaluation activities associated with Academy deployment.

Qualifications

• Masters in Education or a relevant discipline; 
• Minimum 4 years of relevant experience; 
• Expertise in adult learning methodologies, instructional design, curriculum development, and the design and implementation of professional learning programmes and academy frameworks;
• Experience in the design, development and implementation of project management;
• Excellent communication skills;
• Fluency in English is mandatory; knowledge of another European language is an advantage.

Additional Information

This job is located in Noordwijk, Netherlands.

If you think you have what it takes for this job, please send your CV (in English and in Word or PDF) by clicking on the button “Apply for this job” quoting job NL-HP-26183.

An exciting and dynamic international working environment awaits you!

Inclusive and committed employer, our company works every day to combat all forms of discrimination and promote a respectful working environment. That's why, committed to gender diversity and overall inclusivity, we encourage all applications and profiles. Last apply date: 01/11/2026!