Frontline Leader

Location: Washington, DC

Clearance/Screening Requirements: Candidates must be U.S. Citizens, possess or be able to obtain the required SECRET security clearance.

Position Summary:

PBG’s McLean, VA office is seeking experienced frontline leaders to supervise teams supporting our federal customer’s technical operations, records management, and related program-support activities. This role will be responsible for work assignments, employee coaching, quality, productivity, security, customer service, and daily continuity in a high-volume, personally identifiable information-sensitive environment.

Key Responsibilities:

The Team Leader shall be responsible for the following (subject to evolving needs):

• Supervise assigned personnel and organize daily work to meet workload, schedule, quality, accuracy, and customer service requirements.
• Assign and rebalance tasks, monitor backlogs, validate completion, and elevate staffing or production risks.
• Provide hands-on coaching, onboarding support, refresher training, cross-training, and performance feedback.
• Conduct or support first-level quality reviews and ensure errors are corrected promptly and documented.
• Maintain accurate staffing, attendance, production, inventory, training, and issue-tracking records.
• Enforce Internal Controls, Privacy Act and PII requirements, standards of conduct, restricted-area policies, and secure-work practices.
• Coordinate with the Contract Program Support Manager and Deputy Program Support Manager on staffing, performance, employee relations, risks, and customer priorities.
• Support standard operating procedures and workflow updates, process improvement, special projects, surge responses, and authorized overtime.
• Communicate clearly with Government supervisors, contractor leadership, and team members.
• Participate in proposal oral presentations if required by the Government.

Minimum Qualifications:

• Bachelor’s degree or four (4) years of experience managing teams.
• Six (6) years of general office experience.
• Four (4) years of experience using Microsoft Word, PowerPoint, Excel, SharePoint, Outlook, and demonstrated customer-service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Strong oral and written communication skills.
• Ability to prioritize workload for small teams and demonstrate good organizational skills.
• Ability to effectively and politely interact with the public and provide excellent customer service.
• Ability to analyze, interpret, and apply regulatory material and internal controls.
• Ability to work on-site in Washington, DC and sustain long-term availability.
• Ability to lift and transport up to 45 pounds.
• Proposal-ready resume with complete month/year dates that clearly substantiates every mandatory qualification.

Highly Valued Qualifications:

• Prior experience with the Department of State, records management, scanning and imaging, data integrity, fraud support, or identity-related operations.
• Experience in high-volume, deadline-driven, and PII-sensitive environments.
• Supervisory, quality, records management, Lean Six Sigma, or related training or certification.
• Experience supporting workforce scheduling, production reporting, and continuous improvement.