Inside Sales Engineer - Northwest Europe Aftermarket

Your Job

As an Inside Sales Engineer, you will support the Northwest Europe Aftermarket business by developing technically appropriate and commercially attractive proposals, from initial customer enquiry through to order placement.

You will combine technical specification and drawing review, equipment selection, estimating, and inside-sales coordination while working closely with colleagues to deliver high-quality solutions in a timely manner. Your primary focus will be supporting customers across France and Benelux, with the flexibility to assist other European/ African regions based on business needs.

Preferred location of work:

United Kingdom, Stoke-on-Trent (first choice); France, Arles (second choice).

Our Team

You will join our Northwest Europe Aftermarket team, working closely with outside sales, global operations, and commercial colleagues to support our customers including end users and OEMs. Together, the team combines technical expertise and commercial insight to develop solutions that create value for both our customers and the business.

What You Will Do

• Review customer material requisitions, specifications, drawings and enquiry documentation to understand technical and commercial requirements.
• Select appropriate products and equipment configurations using established tools and guidance, collaborating with product specialists when needed.
• Prepare accurate cost estimates and clear commercially attractive proposals.
• Coordinate the enquiry-to-order process in accordance with documented guidelines.
• Manage technical clarification stages, revisions, negotiations and customer meetings where required.
• Partner with outside sales teams to understand customer needs and develop profitable, mutually beneficial solutions.
• Use relevant estimating, CRM and enterprise systems effectively and help colleagues build capability in these tools.
• Share product, application and market knowledge across the inside-sales team.
• Contribute to simplification by identifying and eliminating work that does not create customer value or profitability.
• Support the team leader and wider commercial organization in implementing agreed business transformation.

Who You Are (Basic Qualifications)

• Fluency in English. French language capability is an advantage but not mandatory.
• Technical qualification, apprenticeship, vocational training or equivalent practical experience in engineering, manufacturing, estimating or a related field.
• Relevant experience in technical sales, estimating, quotations, customer support or inside sales within an engineered products or manufacturing environment is a plus.
• Ability to interpret customer specifications and technical drawings and translate requirements into clear proposals and cost estimates, with specialist support where needed.
• Strong organization skills and the ability to manage multiple priorities in a fast-paced environment.
• Be able to recognize and react accordingly to emergency requirements from our customers and have the flexibility to support those opportunities as required.
• Customer focus, sound commercial judgement and the ability to build productive relationships.
• Willingness to travel occasionally within the region as required.

What Will Put You Ahead

• Experience with mass transfer, separation technology, aftermarket equipment or comparable process-industry products.
• Fluency in French language.
• Experience with AutoCAD or equivalent software.
• Experience supporting customers in refining, petrochemical, chemical, offshore, pharmaceutical or related sectors.
• Experience working with end users, EPCs or OEMs.
• Experience preparing quotations, selecting engineered equipment or estimating engineered-to-order products.
• Knowledge of France, Benelux or other relevant European aftermarket territories.
• Experience using Salesforce, Infor Ln or comparable commercial and enterprise systems.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a global leader in the design and manufacture of cutting-edge design equipment for use across multiple industries, our employees are critical to our success. So, at Koch-Glitsch, part of Koch Engineered Solutions, we seek individuals who possess a high degree of integrity, initiative, drive and exemplary knowledge in their chosen fields. We strive to create a culture in which people are open and receptive, treat each other with care and respect, are provided the necessary education and information, and are given the opportunity to make meaningful contributions.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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