Full-Time

Director – Sales Development

Confirmed live in the last 24 hours

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider


Senior, Expert

Chicago, IL, USA

Required Skills
Sales
Communications
Lead Generation
Marketing
Requirements
  • Second line leadership experience
  • Proven ability to develop and execute strategic initiatives
  • Strong leadership skills
  • Experience hiring and developing teams
  • Experience in using new technologies
  • Experience managing cross-functional relationships
  • Excellent communication skills
  • Analytical mindset
  • Experience in SaaS or technology-driven environment
  • Ability to thrive in a fast-paced startup environment
Responsibilities
  • Lead, mentor, and inspire a team of sales development managers and representatives
  • Provide guidance, coaching, and ongoing training
  • Develop and execute sales development strategy
  • Define and implement scalable processes for lead generation
  • Collaborate with cross-functional teams
  • Set clear performance targets and metrics
  • Analyze key performance metrics
  • Utilize data-driven insights
  • Partner with senior sales leadership
  • Collaborate with marketing and sales programs
  • Work closely with recruitment and Sales Operations

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

8%

2 year growth

3%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.