Q

QuantumLoopAI

AI receptionist for NHS primary care

Customer Onboarding Specialist

Customer SuccessConfirmed live in the last 24 hours
Full-timeLondon, UK

About the Job

Requirements

  • At least 1 year of experience in a role involving coordination, operations, project management, or customer onboarding; candidates from adjacent backgrounds such as administration, customer service, or account management will be considered.
  • Ability to manage 20 or more concurrent onboarding projects while staying organized.
  • Strong attention to detail, including identifying errors, missing information, and inconsistencies.
  • Strong written and verbal communication skills, including professional communication with NHS practice managers and clear internal status updates.
  • Ability to proactively follow up and keep tasks progressing.
  • Ability to handle competing deadlines and demanding stakeholders professionally under pressure.
  • Comfort learning and working across multiple systems, including customer relationship management tools, spreadsheets, and project management tools.
  • Right to work in the UK without sponsorship.
  • Ability to commute to Canary Wharf and work full-time in the office five days per week.

Responsibilities

  • Own the end-to-end onboarding journey for new GP surgeries, from contract signature through activation and go-live.
  • Manage multiple concurrent onboarding projects, each with its own timeline, stakeholders, and compliance requirements.
  • Coordinate compliance documentation, including DCB0160 and DSPT, ensuring requirements are met before go-live.
  • Liaise directly with NHS practice managers to gather technical, operational, and contractual details.
  • Create and maintain detailed implementation plans with clear milestones, owners, and deadlines.
  • Keep records accurate and up to date across customer relationship management and project management tools.
  • Identify and troubleshoot blockers early, escalating issues before they delay go-live.
  • Report weekly on onboarding progress, pipeline status, time-to-live metrics, and bottlenecks.
  • Work with engineering and product teams to coordinate technical setup and configuration.
  • Contribute to improving and documenting onboarding processes as the company scales.

Desired Qualifications

  • Experience in healthcare, the NHS, software as a service, or regulated industries.
  • Familiarity with NHS compliance processes such as DCB0160, DSPT, or data protection requirements.
  • Experience with HubSpot, Salesforce, Monday.com, Asana, or similar customer relationship management and project management platforms.
  • Experience building or improving operational processes in a startup or fast-growing environment.
  • Experience working directly with external clients or stakeholders in a professional services or onboarding capacity.

About the Company

QuantumLoopAI

AI receptionist for NHS primary care

EMMA by QuantumLoopAI is an AI receptionist designed for NHS primary care. It answers patient calls during GP surgery hours instantly, with no queue or hold music. EMMA handles both clinical and administrative inquiries, triages to the right outcome, and integrates with NHS tools like Accurx. It is used across hundreds of GP surgeries and PCNs, serving over 2 million NHS patients. This reduces call-handling costs (up to about 80%) and improves patient access and satisfaction, while easing pressure on reception staff. QuantumLoopAI emphasizes NHS clinical safety, DTAC certification, and alignment with NHS standards. The company’s goal is to make primary care more accessible, efficient, and sustainable by eliminating phone bottlenecks and letting reception teams focus on in-person patient care.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2023

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