Implementation Coordinator

Implementation Coordinator

About HR4
HR4 is the all-in-one HR software platform built for dealers. Based in Toronto and serving over 1,000 clients across North America, we power every step of the employee journey, helping automotive dealers transform to build high-performing teams. Our focus on the automotive and adjacent sectors has allowed the product to evolve with the business and our integrated workflows to stay relevant and easy to use.

For over ten years we have helped clients run HR with the consistency, structure, and discipline of a Tier 5 organization, through a clear, repeatable system of work we call the HR4Way. Every client is set up and supported by an Implementation team that believes in the heart of its people and in growing their talent.

Position Summary
The Implementation Coordinator is a growth role and a chance to learn HR operations and the HR4 platform from the inside, alongside a dynamic team working to get every dealership onto the Tier 5 track. You will build knowledge by doing: being assigned clients to support, learning the employee lifecycle from recruitment through performance management, and seeing first-hand how HR4 supports the client. The core of the role is supporting the Implementation Consultants as they move clients through the HR4Way process. As you master HR4, you take on more of the setup and quality work, saving the Consultant time so they can focus on micro-learning and change management. It is built for someone early in their career who is tech-savvy, detail-oriented, and eager to learn.

This is a GREAT position for a recent grad who is interested in building a career in Software Implementation!

The HR4Way
These principles define how we work, and you are expected to model them every day.
Discipline. Consistency, follow-through, and care are how trust is earned on this team.
Customer orientation. Everything we do serves the client. We keep their experience and success at the centre of every setup and every decision.
The white glove approach. Our setup process is structured and deliberate, a white glove approach that sets an HR4 setup apart.
An eye for detail. You check organization and flow, catch what others miss, and take pride in work that is clean and complete.
Close the loop. Every checklist item, audit, and task is followed through to completion. Nothing is left open.
Knowledgeable. We invest in understanding before action; deep knowledge of HR4 and the Tier 5 model is what makes our work excellent.

What You Will Learn
The employee lifecycle: recruitment, hiring, onboarding, engagement, training, and performance management, and how HR4 supports the client at each step
The Tier 5 organization: the elements that define a Tier 5 dealership and the standards required to get there

Dealer culture: how dealerships operate and how HR works within them
The HR4 platform: every app you will support and audit, from Hire, Plan, and Forms to Learn and Reports & Analytics
The HR4Way process: the standardized methodology Consultants follow to set up and support every client

Key Responsibilities

Setup Support & Quality
The core of the role is supporting the Consultants through each client setup and making sure every setup is ready for the client.
Support the Consultants with the activities required to move clients through the HR4Way process
Review client employee data, policies, and job descriptions for accuracy and alignment with the HR4Way
Audit new setups against the checklist, confirming organization, flow, and completeness before handoff

Knowledge Building & Dealer Immersion
The best way to build knowledge is by doing the work and getting close to the realities of dealer culture.
Be assigned clients to support as the primary way of building knowledge
Learn the employee lifecycle, HR operations, and the elements of a Tier 5 organization
Spend time experiencing dealer culture and how HR operates within a dealership

Reporting & Special Projects
Reporting turns activity into insight and keeps our clients engaged.
Use the Reports & Analytics app to surface insights across the client network
Take on special projects such as re-running reports and bringing recommendations back to the team
Help update resources across the client network to keep empowering our clients

How We Work
Adopt HR4's daily morning and closing routines, which keep the work organized so nothing is missed
Maintain Jira as your daily task board so work is visible, tracked, and complete
Plan the week in advance, with setup support, audits, and reporting built into your schedule

Growth & Development
This is a growth role with a clear path. As you master HR4 and the HR4Way, the work expands.
Learn HR4's micro-learning training methodology and grow from supporting sessions to delivering them, building presentation and facilitation skills
Learn Claude in action within HR4, including how we hold client personas and apply Claude to improve how we work
Grow into a contributor who adds real value and advances along the Tier 5 track alongside the team

Your Tools
Jira: the operational foundation where we manage our clients and the process
HR4: the all-in-one system you will come to know inside and out
Claude: where we hold our client personas and apply AI to improve how we work
Microsoft 365: Word, Excel, PowerPoint, Outlook, and Teams
Canva: branded decks, workflows, and visual assets

Education & Qualifications

• University graduate, or college graduate with 1 to 2 years of relevant experience
• Excelled in school and genuinely enjoyed assignments and research
• HR experience, or a keen fondness for learning about HR, HR operations, and software
• Tech-savvy. This is an absolute must, and the interview will focus on it.
• Fluency in French is an asset, as HR4 has French-speaking clients and our platform must be maintained

Who You Are

• You are early in your career and hungry to learn, and you bring discipline and an eye for detail to everything you touch.
• You are tech-savvy.
• You pick up new software quickly and enjoy it. Learning a platform inside and out is the kind of challenge you look for.
• You have an eye for detail.
• You notice what others miss, and your work is clean, complete, and correct.
• You love to learn.
• You bring genuine curiosity to HR, operations, and the tools of the trade.
• You champion the HR4Way.
• You do not just follow the standards, you model them. How we work matters as much as what we deliver.

Department: Implementation and Client Success
Reports To: Implementation Manager
Employment Type: Full-Time
Location: Remote

Compensation: $48,000 to $52,000 CAD per annum
Vacation: 3 weeks paid vacation
Languages: English required, French an asset

HR4 Ltd. is a small company that moves fast and strives for excellence. Being part of our team means you will have a whole lot of responsibility and impact.
Working hours may not always fall into the regular nine-to-five pattern, so a willingness to be flexible and go above and beyond to meet client expectations will be required.

HR4 Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.