Help Desk Specialist

Personal Qualifications:

• Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices. 
• Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
• Be a leader who is:
• Focused: Work hard with urgency and intensity
• Collaborative: Bring others into your work, give and ask for feedback
• Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
• Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
• Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Primary Responsibilities:

Help Desk Leadership:
Serve as the first point of contact for all IT and AVL requests
Triage, prioritize, and route tickets with accuracy and swiftness
Communicate clearly, warmly, and helpfully with staff and volunteers
Resolve basic to intermediate issues and ensure thorough documentation
Model a support experience defined by clarity, ownership, and care
Documentation & Process Improvement:
Create and maintain simple, and accessible documentation for common processes and solutions
Identify gaps and proactively build resources that improve clarity and efficiency
Support workflows and collaboration across IT and AVL
Ordering & Project Support:
Assist with ordering technology and AVL equipment with strong stewardship
Support project coordination, timelines, and communication
Help move initiatives forward by managing details and staying organized
Assist with vendor selection and vetting
Coordinate RFPs for larger quotes

Required Skills:

Strong customer service mindset with a genuine desire to help and serve others
Excellent attention to detail with consistent follow-through
Strong verbal and written communication skills
Ability to manage multiple priorities and stay organized in a fast-paced environment
Resourceful problem-solver with a proactive approach
Strong technical aptitude with ability to learn new systems quickly
Professional, trustworthy, and able to maintain confidentiality

What Success Looks Like & Key Attributes:

Staff and volunteers feel supported, understood, and cared for
Demonstrates tenacity by handling requests with ownership, timely follow through to resolution, and persistence
Communication is proactive, setting clear expectations and next steps, with warmth and professionalism
Documentation is easy to follow and reduces confusion
Projects and purchasing processes are organized and reliable
Stays engaged, solves problems, and doesn’t let details fall through the cracks
Self-motivated, reliable, and driven

Benefits We Offer:

Competitive medical, dental and vision coverage 
Retirement plan contribution and employer match 
Annual counseling benefit 
Generous and immediate paid time-off 
Casual dress 
Quarterly professional and spiritual development days 
Intentional investment in personal and professional development