Sage Hospitality Group

Develops and operates hotels and restaurants

Server - AM

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Part-timeDenver, CO, USAIn-person

About the Job

Requirements

High school education or equivalent is required.
At least three months of experience in a similar position is required.
Basic knowledge of customer service principles, food service functions, and restaurant and kitchen operations is required.
Knowledge of standard cash-handling procedures is required.
Fluency in oral and written English is required.
The role requires vision to read detailed guest checks, computer printouts, and written instructions and to observe the restaurant in dim lighting.
Manual coordination is required to operate buttons, grasp items, and balance and carry food and beverage trays.
The role requires lifting, pushing, pulling, and carrying up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
The role requires full mobility and the ability to travel up to 300 feet regularly during a shift.
The role requires continuous standing during preparation, service, or expediting.
Moderate hearing is required to hear customers and supervisors and communicate with staff.
The role requires vision to ensure products are prepared appropriately.
The role requires moderate comprehension and literacy to read records and special requests.
The role requires multitasking, following verbal and written instructions, and communicating verbally and in writing.
The role requires organization and attention to sound and visual details in crowded, noisy situations, particularly while handling multiple tasks.
The role requires tact and understanding when addressing customer-service problems, including stressful and highly emotional situations.

Responsibilities

Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs and requests.
Attend to customers throughout the dining experience and meet or exceed restaurant service standards.
Complete restocking and cleaning duties, including assigned opening and closing sidework.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations to customers.
Maintain cleanliness in the restaurant, wait station, and kitchen service area to meet facility standards and state and local health-board requirements.
Control guest checks by following check-use procedures and legibly recording required information as orders are taken and processed.
Receive customer payments and verify the accuracy of guest checks and payment methods.
Attend pre-meal and departmental meetings in person to improve communication and gain knowledge of products, service, and the facility.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.

Why us?

Hilton Denver City Center is In the Heart of Downtown Denver. Our business is about people serving people, and our team members are the heart and soul of our hospitality. Whether team members are just starting on their journey or looking for the next step in their careers, Hilton is prioritizing opportunities for team members to take their jobs and turn them into lifelong careers.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. This is more than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

The Hotel is a half-mile from the Colorado Convention Center, Larimer Square, Coors Field and the Denver Performing Arts Complex. Just a block from our hotel is 16th street, a popular stretch for dining, nightlife and shopping. Enjoy dining and drinks at Prospect’s Urban Kitchen and Bar, our on-site restaurant.

Job Overview

Under general supervision, provides prompt and courteous food service to restaurant customers.

Responsibilities

Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Presents a clean and professional appearance at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English.
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
Must have excellent vision to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

Benefits

Employee Referral Program - $500 to $1000 based on position!
Free Monthly RTD EcoPass- Full time Only
Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
Paid time off for Vacation, Sick days and Holidays (FT Employees)
A fun work environment that encourages individuality, recognition, growth & development

Salary

USD $16.27 - USD $16.27 /Hr.

Compensation: 16.27 to 16.27 (USD)

About the Company

Sage Hospitality Group

Develops and operates hotels and restaurants

Sage Hospitality Group develops, invests in, and manages hotels and restaurants, focusing on creating experiential lifestyle properties that become part of their local communities. They run hotels and run their own restaurants through Sage Restaurant Concepts, using an integrated approach that combines development, ownership, and operating expertise. Unlike many operators who only manage properties, Sage acts as a developer and investor for urban and resort markets and has rebuilt projects like Denver’s Union Station, showing a hands-on, destination-driven strategy rather than just a place to sleep. Their portfolio includes over 100 hotels and restaurants, and they continue to expand under new leadership with the goal of becoming the nation’s favorite lifestyle hospitality company and a preferred destination for guests and communities alike.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Denver, CO
Founded: 1984

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