Retail Team Member

Description

• Deliver an exceptional fan experience by creating engaging customer interactions and memorable shopping experiences.
• Welcome customers with enthusiasm, build genuine connections, and provide personalized recommendations based on individual interests and collecting preferences.
• Develop strong product knowledge to confidently educate customers on Funko products, promotions, and new releases.
• Utilize effective selling techniques to identify customer needs, recommend complementary products, and contribute to the achievement of store sales goals.
• Process customer purchases accurately and efficiently while following company cash handling and point-of-sale procedures.
• Maintain a clean, organized, and customer-ready sales floor by replenishing merchandise, recovering displays, and supporting visual merchandising standards.
• Receive, process, ticket, and replenish merchandise accurately and efficiently in accordance with company operational standards.
• Maintain an organized, clean, and safe stockroom by following established inventory, storage, and safety procedures.
• Assist with inventory-related activities, including replenishment, transfers, damages, markdowns, cycle counts, and other operational tasks as assigned.
• Support the execution of product launches, promotions, floor sets, seasonal transitions, and in-store events.
• Maintain compliance with company policies, operational procedures, safety standards, and loss prevention practices.
• Work collaboratively with teammates and store leadership to support daily operations and create a positive, inclusive team environment.
• Demonstrate professionalism, accountability, and enthusiasm while representing the Funko brand and company values.
• Maintain flexibility by supporting multiple areas of the store and performing other duties as assigned to meet business needs.

• High school diploma or equivalent preferred.
• One (1) or more years of retail, customer service, hospitality, or related experience preferred.
• Demonstrated ability to deliver exceptional customer service and create engaging, memorable customer experiences; experience in immersive retail or entertainment environments is a plus.
• Strong communication and interpersonal skills with the ability to effectively engage customers and collaborate with team members.
• Positive attitude with a willingness to learn, adapt, and contribute to a fast-paced team environment.
• Excellent organizational skills and attention to detail.
• Passion for pop culture with a strong interest in current entertainment, gaming, anime, collectibles, and related trends.
• Demonstrated enthusiasm for the Funko brand and commitment to delivering a fan-first experience.
• Comfortable learning and utilizing retail technology, including point-of-sale systems and handheld devices.
• Open and flexible availability, including evenings, weekends, and holidays, based on business needs.
• Ability to stand and walk for extended periods throughout the workday.
• Regularly required to stand, walk, bend, kneel, reach, and occasionally climb ladders.
• Ability to frequently lift, carry, push, and pull merchandise weighing up to 30 pounds and occasionally up to 50 pounds with assistance.
• Ability to perform repetitive motions, including reaching, grasping, and operating handheld devices and point-of-sale equipment.
• Ability to work in both sales floor and stockroom environments.

WHAT FUNKO OFFERS

 Funko offers a competitive compensation package with benefits, but most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
 
 Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed