Director of Operations

Overview

This position's primary responsibilities are administering and managing the operational projects assigned as detailed below and carrying out the directives of the Board as assigned by the CA Director. As part of the administrative team of Suncadia Management Company/Community Associations Management, the position also contributes to the development and implementation of organizational strategies, policies, and best practices. This position will report to the Community Association (CA) and may also have interactions with the Board of Directors; Kittitas Conservation Trust; Kittitas Conservation District; Development and Water Department; contract vendors; and Association property owners as defined by policy and as applicable per project.Annual Salary Range: $80,200 - $88,400

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job classification

Responsibilities

• Communication:o Timely and complete communication of project statuses to CA Director, Community Association Management, and Community Services and other impacted entities.o Attend regular meetings with Director, annual Association meetings, and board meetings.o Plan and manage various owner workshops as requested.• Financial:o Process Operation’s invoices to the correct Association, corporate entity or individual account in a timely manner and track expenses in Operation’s spreadsheets.o Ensure that all contracts, bids and invoices are addressed to the proper entity.o Assist CA Director in creating annual Associations and Management Company budgets and quarterly reconciliation of expenses.o Requests for any unbudgeted expense must be accompanied by a reason why it is needed and/or a ROI (Return on Investment) analysis.o Maintain and update all assets within the Association reserve studies program.o Annually prepare a preventative maintenance schedule for all Association assets and structures prior to budget preparation. Develop a system to update CA Director of status of this schedule in a timely and proactive manner.o Hire and oversee contractors for non-contractual services as directed. Obtain bids as necessary or directed. • Contract Management:o Prepare Requests for Proposals (RFPs) for all new and renewing operations contracts.o Review and track existing contracts for compliance with terms, scope and performance.o Notify and recommend to CA Director of any recommended changes in contracts and upcoming expiry dates.o Manage and schedule tasks if necessary per contractso Coordinate scheduling of road repair, landscaping, and snow removal as specified in contracts.• Recreation Management:o Annually prepare a preventative maintenance schedule for all park equipment and structures.o Prepare and maintain a recreation equipment inventory. Request additions and replacement needs prior to annual budget preparation.o Ensure that all park equipment and structures are well maintained per PM schedule and Enumerate work order follow up.o Oversee the Community Services personnel in relation to their park recreation role.o Develop policies and procedures for park recreation staff. Review with CA Director prior to implementation.o Coordinate scheduling of park recreation staff with Assistant Director of Operations.o Oversee Application for recreation area use. Develop and oversee a calendar for park use. Communicate agreement and schedules with park recreation staff and Community Services.• General Operations Management:o Conduct weekly site tours (with CA Director if possible)o Maintain Firewise® certification and provide information for posting on the Association website.o Oversee noxious weed management, keeping maps and records updated.o Schedule and oversee maintenance of Association Assets at a Resort Quality Standard taking great care to allocate expenses according to ownership, which include:           Street Lights           Storm Drainage Systems           Roadways           Signage           Parks           Bicycle Trails           Lakes & Streams           Solid Waste Station including recycling           Managed & natural open space areas• Organizational Effectiveness:o Become efficient with the use of the Enumerate Work Order program.o Contribute to short and long-term organizational planning and strategy as a member of the management team.o Improve operational systems, processes and policies in support of Association’s mission; management reporting, information flow, and organizational planning.o Play a significant role in long-term planning in support of Board adopted policies. 

Qualifications

• Excellent computer skills and proficient in Excel, Word, Outlook• Excellent communication skills both verbal and written.• Knowledge of contract management and knowledge and experience in organizational effectiveness and operations management, implementing best practices.• Demonstrated leadership and vision in managing personnel and major projects or initiatives.• Excellent interpersonal skills, a collaborative management style, and commitment to get the job done.• A demonstrated commitment to high professional ethical standards and a diverse workplace.• Knowledge of community association management and willingness to obtain community association management certification.• Excel at operating in a fast pace, community environment, multi-tasking with all associations and departments within the community and outside agencies.• Ability to delegate responsibilities effectively.

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