speakit

Digital dictation and speech recognition solutions

German Travel Representative - Tourism Industry

Customer SupportConfirmed live in the last 24 hours

Full-timeAthens, Greece

About the Job

Requirements

Fluency in German at C1–C2 level, written and spoken.
Good command of English at B2 level.
At least one year of customer-facing experience.
Previous call center experience.
Knowledge of customer relationship management systems.
Strong communication and problem-solving skills.
Ability to multitask and work under pressure.
Team-oriented, resilient, and solution-driven approach.

Responsibilities

Handle high-volume inbound calls and emails related to flight bookings.
Assist customers with reservations, modifications, cancellations, and refunds.
Provide full customer journey support before and after sales.
Promote and sell travel add-ons such as insurance, baggage, and parking.
Deliver high-quality service while managing customer inquiries and complaints professionally.
Maintain accurate records using customer relationship management systems.
Collaborate with team members to ensure smooth operations and customer satisfaction.

Desired Qualifications

Knowledge of global distribution systems such as Amadeus or Sabre.

German Travel Representative | Tourism Industry - Athens

speakit · Athens, Greece · Full-time · Posted 2026-04-07

Workplace: on_site

Department: German

Description

At SpeakIt, we are looking for German-speaking professionals to join our team as Travel Representatives for a leading flight booking platform serving the DACH region (Germany, Austria, Switzerland).

If you are passionate about travel, enjoy helping customers, and thrive in a fast-paced environment, this is your opportunity to grow your career in the airline and tourism industry.

Responsibilities

Handle high-volume inbound calls and emails related to flight bookings
Assist customers with reservations, modifications, cancellations, and refunds
Provide full customer journey support (pre-sale and post-sale)
Promote and sell travel add-ons such as insurance, baggage, and parking
Deliver high-quality service while managing customer inquiries and complaints professionally
Maintain accurate records using CRM systems
Collaborate with team members to ensure smooth operations and customer satisfaction

Requirements

Fluency in German (C1–C2 level, written and spoken)
Good command of English (B2 level)
Minimum 1 year of customer-facing experience
Previous call center experience is required
Tech-savvy with good knowledge of CRM systems
GDS knowledge (Amadeus/Sabre) will be considered an advantage
Strong communication and problem-solving skills
Ability to multitask and work under pressure
Team-oriented mindset with a resilient and solution-driven approach

Benefits

Monthly gross salary: 1,550€
Indefinite contract
100€ monthly UP Card
Private life and health insurance
Transportation card (provided after the first month)
5-week paid on-site training
Opportunity to work in a dynamic and international environment

Only CVs in English will be reviewed.

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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