Facility Service Worker

As a Facility Service Worker, you play a critical role in maintaining a clean, safe, and operational facility environment. This position is responsible for daily janitorial services, facility upkeep, exterior presentation, scheduled Ground Support Equipment (GSE) inspections, and response to facility- and equipment-related issues. The role helps ensure company facilities, equipment, and public-facing areas remain presentable, functional, and aligned with operational and safety expectations.

This role may require schedule flexibility and work in both indoor and outdoor environments, including areas near active equipment. The Facility Service Worker performs duties under the direction of the Facility Maintenance Manager and may be called upon to respond to urgent maintenance and equipment concerns.

Minimum Education and/or Experience:

• High School Diploma or General Education Degree (GED).

• Minimum 18 years of age.

• Ability to satisfy applicable company and airport background-check requirements and maintain required airport security access.

• Valid driver’s license and ability to safely operate company vehicles when required.

• Must be legally authorized to work in the jurisdiction of employment.

Preferred Education and/or Experience:

• Previous experience in janitorial services, facility maintenance, building maintenance, groundskeeping, GSE support, or a related operational environment.

• Experience working in aviation, industrial, maintenance, or service settings.

• Experience using maintenance, inspection, or work-order tracking systems.

Required knowledge and skills:

• Ability to work independently, organize daily tasks, and adjust priorities when operational needs change.

• Strong attention to detail and commitment to facility presentation, cleanliness, and safety standards.

• Ability to identify, document, and communicate maintenance and equipment concerns.

• Ability to safely use cleaning materials, equipment, and basic tools required for assigned work.

• Ability to complete inspections and maintain accurate electronic or written records.

• Ability to communicate clearly with managers, team members, vendors, and contractors.

• Basic computer skills and ability to use systems such as EBIS or other inspection and maintenance applications.

• Ability to respond appropriately during urgent operational disruptions and follow escalation procedures.

• Ability to read and follow safety rules, operating instructions, and procedure manuals.

The pay starting rate for this position is $25.00 / hour, per the collective bargaining agreement.

Essential Duties and Responsibilities: 

(Other duties as assigned)

Facility Upkeep and Janitorial Services

• Inspect, clean, and maintain public-facing and employee washrooms throughout the day, ensuring they remain sanitary, presentable, fully stocked, and operational.

• Replenish washroom supplies, including paper products, hand soap, garbage liners, and other required consumables.

• Empty garbage and recycling containers and dispose of waste in accordance with established procedures.

• Maintain the cleanliness of common areas, entrances, hallways, office spaces, service areas, and other high-traffic locations.

• Perform spot cleaning and address spills, marks, debris, and other visible cleanliness concerns.

• Monitor facility condition and promptly report deficiencies, damage, safety hazards, or maintenance needs.

Exterior Appearance and Grounds Upkeep

• Inspect and maintain front garden beds and surrounding exterior areas to ensure they remain clean, tidy, and presentable.

• Remove litter, debris, weeds, and other unwanted materials from public-facing exterior areas.

• Monitor exterior presentation around entrances and address cleanliness concerns as needed.

• Report landscaping concerns, damage, or hazards requiring follow-up.

Ground Support Equipment Inspections

• Complete scheduled GSE inspections through EBIS in accordance with required schedules and procedures.

• Document inspection results accurately and consistently.

• Identify equipment concerns, deficiencies, and required repairs and promptly communicate them to the appropriate leader.

• Follow established procedures for equipment that is unsafe, unavailable, or requires service.

Facility and Equipment Response Support

• Respond to urgent or unexpected GSE breakdowns and assist with initial assessment, communication, and repair coordination.

• Respond to Shell fleet breakdowns as required and coordinate with the appropriate internal or external support contacts.

• Respond to facility breakdowns, including HVAC leaks, water leaks, plumbing issues, electrical concerns, and other urgent operational disruptions.

• Take immediate steps within the scope of the role to reduce safety risks, property damage, service interruptions, or further equipment deterioration.

• Escalate emergency issues promptly to the appropriate supervisor, vendor, contractor, or maintenance support team.

• Provide clear status updates, document actions taken, and identify follow-up requirements.