Customer Solutions Coordinator Team Leader
Aussie Broadband
Customer Solutions Coordinator Team Leader
Aussie Broadband
Provides NBN internet, VoIP, and fibre
About Us
At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine.
Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
Our culture is built on five values that guide everything we do:
Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun
About the Role
We're looking for an experienced Customer Solutions Coordinator Team Leader to join us in a permanent, full-time role, based in either our Melbourne CBD or Dandenong office.
In this role, you'll lead and develop a high-performing team of Customer Solutions Coordinators, ensuring the smooth delivery of customer solutions while driving service excellence, operational performance, and continuous improvement. This opportunity is ideally suited to an experienced people leader with a strong telco background and a passion for developing others. Previous leadership experience in a delivery environment is highly regarded, with 3+ years' experience in a Team Leader role considered an advantage.
If you're passionate about building engaged, high-performing teams and delivering exceptional customer experiences, we'd love to hear from you.
What You'll Do
What You'll Bring
Why Join Us
At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.
The Good Stuff
Ready to Join?
Hit the apply button to submit your application and our team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
For questions, reach out to [email protected]. Just note that all applications must be submitted via the job link.
Provides NBN internet, VoIP, and fibre
Aussie Broadband provides internet and related services to households, businesses, and government, including NBN plans, VoIP, mobile broadband, cloud and security services, and Fetch TV bundles. It operates its own fibre backbone and connects data centers and NBN interconnect points to reduce reliance on third-party backhaul, delivering NBN speeds from 12 Mbps to 1000 Mbps and supporting services via its own network and wholesale agreements. The company differentiates itself with Australian-based customer support, a broad range of bundled and managed services, and growth through strategic acquisitions like Over the Wire and Symbio that expand its network and service capabilities. Its goal is to offer reliable, straightforward internet and related technology services while expanding its network ownership and becoming a leading Australian ISP and technology provider.
Explore more opportunities at Aussie Broadband