All Accor

Global hotel management, franchising, loyalty program

Hostess

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeBeirut, LebanonNo salary listedIn-person

About the Job

Requirements

At least 1 year of customer service experience, preferably in a restaurant setting.
Excellent verbal and written communication skills in English.
Proficiency in basic computer skills, including Microsoft Office and email.
Strong multitasking abilities and attention to detail.
Ability to work in a fast-paced environment while maintaining a friendly demeanor.
Basic math skills for managing reservations and table assignments.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Enthusiasm for providing exceptional customer service.

Responsibilities

Communicate directly with guests by presenting menus, helping with recommendations, receiving and placing orders, and handling payments.
Ensure proper appearance, including uniform condition and grooming while on duty.
Greet guests upon arrival and arrange their seating.
Ensure the entrance is never left unattended.
Maintain a professional, friendly, and discreet relationship with outlet patrons to ensure their well-being.
Become familiar with all menus, promotions, and other relevant outlet information through product knowledge.
Report cleanliness and maintenance issues to the immediate supervisor.
Handle guest complaints according to instructions or consult the immediate supervisor.
Complete mise-en-place work according to the requirements of the full-day service.
Report equipment failures or problems to the Maintenance Department.
Participate in training and development schemes recommended by senior management.
Attend regular departmental briefings and contribute to open communication within the assigned team.
Treat guests and colleagues politely and courteously.
Observe high standards of personal hygiene.
Maintain clean and organized side stations at all times.
Anticipate customers’ needs.

Job Description

We are seeking a friendly and professional Hostess to join our team in Movenpick Beirut .

As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service.

Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
Handles the guest greeting upon arrival and their seating through the hostess.
Ensures that under no circumstances the entrance is left unattended.
Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
Makes herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
Reports cleanliness and maintenance issues to the immediate Supervisor.
Handles guest complaints as per instructions or consults the immediate Supervisor.
Does all mise-en place work according to the whole day service requirements.
To report any equipment failures/problems to the Maintenance Department.
To participate in any Training/Developments schemes as recommended by senior management.
Attends all regular departmental briefings and contributes to an open communication within the assigned team.
To treat guests and colleagues in a polite and courteous manner.
To observe high standards of personal hygiene.
To maintain clean and organized side stations at all times.
To anticipate customers’ needs.

Qualifications

At least 1 year of customer service experience, preferably in a restaurant setting
Excellent communication skills in English, both verbal and written
Proficiency in basic computer skills, including Microsoft Office and email
Strong multitasking abilities and attention to detail
Ability to work in a fast-paced environment while maintaining a friendly demeanor
Basic math skills for managing reservations and table assignments
Flexibility to work various shifts, including evenings, weekends, and holidays
Enthusiasm for providing exceptional customer service

All Accor

Hostess

About the Job

Requirements

Responsibilities

Job Description

Qualifications

Additional Information

About the Company

All Accor

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