Director of Product Management and IT Operations
Self Bill Pro
Director of Product Management and IT Operations
Self Bill Pro
Automates benefits billing with HRIS integration
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.
About the Role: Compensation - $130,000 - 160,000
We are seeking a highly motivated and experienced Director of Product Management and IT Operations to lead the strategic direction and operational execution of our proprietary software platform. This is a critical leadership role that requires a unique blend of product management expertise, technical acumen, and operational leadership. You will be responsible for defining and driving the product roadmap while also ensuring the stability and security of our IT infrastructure and systems.
Reports to: Chief Operating Officer
Product Leadership: Partner with our global product manager to define, prioritize, and manage the product roadmap, ensuring it aligns with overall business objectives and our long-term technology vision.
Product Development: Lead the product development lifecycle from ideation to launch, including gathering and analyzing user feedback, writing detailed user stories and specifications, and collaborating with our offshore software development team.
Technical Oversight: Provide technical oversight and guidance to the development team on product features, enhancements, and operational issues.
Compliance & Security: Ensure compliance with security standards (e.g., SOC 2, HIPAA) and best practices, working to protect the organization’s data and systems.
Stakeholder Management: Effectively communicate with and manage relationships with various stakeholders, including customers, investors, and internal teams to gather requirements, test ideas, and communicate product progress.
Cross-functional Collaboration: Work closely with the stateside operational team to field feedback and translate business needs into technical requirements.
IT Operations & Helpdesk: Oversee day-to-day IT operations, including helpdesk support and quick resolution of operational issues and hotfixes as new employees are onboarded.
Automates benefits billing with HRIS integration
Self Bill Pro automates benefits billing so employers, brokers, and carriers can reduce admin work. What it does: it automatically generates carrier-approved invoices that perfectly align with employer enrollment data, providing 100% invoice accuracy. It integrates with HRIS systems so billing data stays in sync with human resources data without manual spreadsheets. How it works: the platform takes enrollment information, produces invoices that match carrier expectations, and posts them in a compatible HRIS workflow, avoiding discrepancies and tedious audits. How it’s different: it emphasizes exact data matching, automatic carrier-approved invoices, and seamless HRIS integration to remove manual reconciliation, setting it apart from vendors that require manual data entry or separate billing tools. Its goal: streamline benefits billing processes, minimize administrative burdens, and let employers, brokers, and carriers focus on core tasks instead of billing chores.
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