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Clever Benefits

Member Happiness Team Lead

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listed

About the Job

Requirements

  • Familiarity with current smartphone apps, services, networks, and trends.
  • Experience or proficiency with Zendesk.
  • Coaching skills.
  • Knowledge of health technology.
  • Written and verbal communication skills.
  • Ability to manage a fast-paced environment.
  • Problem-solving skills.
  • Access to a private remote network.

Responsibilities

  • Oversee daily operations.
  • Perform quality assurance.
  • Triage escalations.
  • Conduct onboarding and ongoing training.
  • Brief the team on new product launches and workflow changes.
  • Maintain the knowledge base and macros, including priority levels, tagging logic, and escalation procedures.
  • Maintain the team scheduling rotation throughout the year.
  • Lead team meetings to keep the team aligned and connected.
  • Attend recurring cross-functional meetings and translate updates into actionable guidance.
  • Serve as a point of contact for other teams and select client contacts.

About the Company

Clever Benefits

Company size
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Total funding
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