Vice President, Solutions Consulting

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

VP, Solutions Consulting – Asia Pacific

Location: Singapore preferred

Shape the Future of Customer Experience in APAC

We’re looking for an exceptional executive leader to shape the strategy, performance, and future of our Solutions Consulting organisation across Asia Pacific.

As Vice President, Solutions Consulting – APAC, you’ll lead a geographically diverse organisation through a team of senior leaders, partnering closely with Sales and other executive stakeholders to accelerate growth, strengthen customer outcomes, and ensure our solutions are differentiated in the market.

This is a highly visible leadership role. You’ll represent Solutions Consulting in senior sales and business forums, influence regional go-to-market strategy, and ensure the organisation continues to evolve as customer expectations, technology, and the competitive landscape change.

What You’ll Do

Set the strategy – Define and execute the vision, priorities, and operating model for Solutions Consulting across APAC, aligned with company strategy and regional growth opportunities.

Lead through leaders – Build, coach, and develop a high-performing leadership team and create a culture of accountability, collaboration, inclusion, and continuous improvement.

Partner at the executive level – Work closely with Sales VPs and senior leaders across Product, Customer Success, Professional Services, and other functions to shape and execute regional growth strategies.

Represent Solutions Consulting – Be the voice of the APAC Solutions Consulting organisation in senior leadership forums, ensuring its perspective, priorities, capabilities, and successes influence business decisions.

Elevate customer and technical excellence – Ensure teams deliver outstanding customer engagements, from executive discovery and solution strategy through validation and value demonstration.

Influence through market insight – Bring together customer, industry, and competitive intelligence to inform go-to-market decisions, product direction, and innovation.

Drive performance – Establish clear measures of success and use data to improve effectiveness, productivity, customer impact, and business outcomes across the organisation.

Lead through technology change – Keep the organisation at the forefront of innovation in customer experience, CCaaS, cloud, digital engagement, and AI, translating emerging capabilities into meaningful customer value.

What Sets You Apart

You’re an experienced executive leader who can combine strategic thinking with disciplined execution. You know how to lead leaders, influence peers, and create an environment where talented teams can perform at their best.

You’ll bring:

• Significant leadership experience within Solutions Consulting, Sales Engineering, technical sales, or a comparable customer-facing technology organisation, including experience leading multi-level teams at scale.
• A track record of building and executing strategy across complex, geographically distributed markets.
• Strong understanding of enterprise customer experience technologies, including CCaaS, cloud transformation, digital engagement, and AI.
• Exceptional executive presence, communication, and storytelling skills, with the ability to translate technical capabilities into compelling business outcomes.
• Demonstrated success building trusted partnerships with senior Sales, Product, and cross-functional leaders.
• A strong commercial mindset and focus on measurable customer and business outcomes.
• Experience leading organisational change and developing high-performing leadership teams.

Qualifications

• 10+ years of experience in Solutions Consulting, Sales Engineering, technical sales, or related roles, with significant senior leadership experience.
• Demonstrated success leading large, geographically distributed and multi-level organisations.
• Strong knowledge of enterprise technology platforms and complex solution-selling environments.
• Bachelor’s degree in a technical, business, or related field, or equivalent professional experience; advanced degree welcomed.
• Singapore-based is preferred, given the regional scope of the role.

Why Join Us?

This is an opportunity to have an impact at scale.

You’ll shape the future of Solutions Consulting across APAC, influence strategy at the highest levels, and lead an organisation that plays a critical role in helping customers transform how they engage with their customers.

You’ll join a business focused on customer experience innovation and work alongside talented leaders across the region and globally. If you’re excited by the opportunity to build, lead, influence, and make a lasting impact across one of our most diverse markets, we’d love to hear from you.

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must have work rights in Singapore.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.