IT Infrastructure & Technology Manager

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

• Lead the development and execution of Turkey’s technology strategy, ensuring alignment with EMEA and global technology objectives while supporting local business priorities, growth initiatives, and digital transformation programs.
• Lead the Turkey technology organization, providing strategic direction, coaching, and leadership to build high-performing teams and foster a culture of accountability, operational excellence, and continuous improvement.
• Create and maintain a robust technology governance framework that ensures adherence to global architecture, security, operational, and risk management standards while meeting local business and regulatory requirements.
• Create strong partnerships with business leaders and key stakeholders to ensure technology capabilities effectively support business objectives, customer needs, and organizational transformation initiatives.
• Oversee the end-to-end operation, stability, resilience, performance, and modernization of Data Center facilities and technology infrastructure located in Turkey.
• Oversee infrastructure lifecycle management, capacity planning, technology investments, and modernization initiatives to ensure scalable and future-ready technology services.
• Oversee disaster recovery, business continuity, and high-availability strategies to ensure uninterrupted operation of critical business services and locally hosted platforms.
• Manage technology risk, cybersecurity controls, regulatory compliance, and data protection requirements in accordance with Turkish regulations and global security standards.
• Manage relationships with regulators, auditors, vendors, partners, and service providers, serving as the primary technology representative for Turkey during regulatory reviews and technology audits.
• Develop policies, controls, and operational procedures that strengthen security, resilience, governance, and risk mitigation across all local technology operations.
• Develop talent pipelines, succession plans, and capability-building programs that ensure the long-term strength and effectiveness of the Turkey technology organization.
• Coordinate with EMEA and global infrastructure, cloud, cybersecurity, architecture, and engineering teams to ensure alignment with enterprise technology strategies and standards.
• Coordinate major incident management, crisis response activities, and post-incident reviews, ensuring timely resolution and continuous improvement of operational practices.
• Monitor technology KPIs, SLAs, operational performance metrics, and risk indicators, providing transparent reporting and actionable insights to local and regional leadership.
• Own the Turkey technology budget, driving financial discipline, cost optimization, investment planning, and efficient management of Data Center and infrastructure operating expenses.

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, with the ability to lead large-scale technology operations, infrastructure governance, and strategic technology initiatives.
• Strong experience with Data Center operations, infrastructure management, cybersecurity frameworks, and technology governance to ensure secure, resilient, and compliant technology environments.
• Demonstrated expertise in regulatory compliance, risk management, operational resilience, and technology controls within a highly regulated environment.
• Proven leadership capabilities with the ability to influence executive stakeholders, lead cross-functional teams, manage complex vendor relationships, and drive organizational performance.
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• 12+ years of progressive experience in IT and technology leadership roles, including responsibility for infrastructure, operations, governance, and enterprise technology strategy.
• Experience working within global or matrix organizations and partnering with regional and global technology teams to deliver enterprise-wide initiatives.
• Strong financial and budget management experience, including technology investment planning, cost optimization, and infrastructure lifecycle management.
• Exceptional strategic thinking, stakeholder management, crisis leadership, and team-building capabilities, combined with a passion for operational excellence and continuous improvement.