UX Researcher

Phantom is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets that never close, including perpetuals, prediction markets, tokenized assets, stablecoins and memes. Phantom users are able to discover the markets that matter and the cultural moments that shape them, building conviction through real-time data and the verified performance of top traders. With self-custody and access to open networks at its core, Phantom lets them control their financial moves in the same app they use to safely store or spend money worldwide.

Phantom has reached #1 in Google Play's finance category and consistently ranks in the top 50 apps across all categories. Check out our Forbes Fintech 50 and CNBC and Statista's World's Top Fintech Companies 2026!

We are around 180 people, fully remote, backed by a $150M Series C investment from a16z, Sequoia Capital and Paradigm.

As a UX Researcher at Phantom, you will help us understand how people manage their money, discover opportunities, and trade with confidence. You will combine direct user understanding with behavioral data to build shared evidence that informs strategy, priorities, and execution across Product, Design, Engineering, Data Science, Marketing, Support, and leadership. The role sits within Design and partners across functions to prioritize important questions, communicate what findings mean for their work, and follow through on how insights are used.

Responsibilities

• Partner with cross-functional teams to prioritize the questions that matter most, matching each study’s scope, method, and depth to the decision, available resources, and risk.

• Lead discovery and evaluation across the product lifecycle: uncover unmet needs, test early concepts, and assess how shipped experiences work in people’s real contexts.

• Partner with Data Science to connect user understanding with funnel and cohort analysis, experiments, and outcome measurement.

• Translate research into clear insights and recommendations that inform cross-functional strategy, priorities, and product decisions. Use concise narratives, visual evidence, and working sessions to help teams and leadership understand implications, raise risks, and follow through from findings to action.

• Bring Product, Design, and Engineering into the research process, and coach partners to run appropriate lightweight studies with a high quality bar.

• Make research easy to engage with through clear paths for researcher-led work, coached self-service, and specialist support, backed by a well-maintained participant panel, reusable evidence, and practical tools.

• Build a repeatable listening loop with Support, Marketing, and Data Science, combining direct research and targeted feedback to track changing needs across priority journeys and cohorts, while caring for participants and their information.

Qualifications

• Significant experience leading product research end to end, with a portfolio showing your ownership and how your work changed product or business decisions.

• Strong qualitative research craft and judgment about which methods fit which questions, including interviews, observation, concept testing, usability studies, and surveys. Balance speed and evidence quality according to the decision’s importance.

• Sound analytical judgment, including the ability to partner with Data Science, interpret behavioral data, and explain sampling and evidence limitations.

• Experience building or improving a research practice in an environment where you needed to prioritize, work independently, and help others learn.

• Clear, direct, and kind communication, strong synthesis, and demonstrated ability to translate research into insights that inform decisions across functions. Explain implications for different audiences, challenge assumptions, surface risks, and build alignment through evidence.

• Proactive ownership and sound judgment: make deliberate tradeoffs, deliver with urgency and quality, and move work forward when information is incomplete.

• Curiosity about financial products and the ability to make complex or unfamiliar experiences understandable.

Nice to have

• Experience researching consumer fintech, investing, trading, payments, or crypto.

• Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use.

• Familiarity with product analytics, SQL, or AI-assisted research workflows, supported by strong human judgment.

Why Work With Us

Phantom's journey to becoming a global trading app began with making crypto easier to use.Today, we’re building on that foundation to help people discover the markets that matter, make informed financial moves, and safely store or spend their money worldwide. Joining Phantom means helping shape that next chapter: building products that bring the freedom of open markets to more people.

• Build for global impact: Create products used by tens of millions of people, making innovative financial markets more accessible to users around the world.

• Make complexity feel simple: Solve meaningful challenges across design, engineering, and user experience to make discovering markets and managing money seamless.

• Put users in control: Help build a future where people have greater freedom over their assets and financial decisions, with security and self-custody at the foundation.

Benefits (only available to full-time employees)

• Competitive salary and equity

• Comprehensive insurance (medical/dental/vision): base plan 100% covered

• Flexible hours and a long-standing, supportive remote environment

• Unlimited vacation: Take time when you need it (and we really mean it!)

• 401(k) retirement plan

• Wellness stipend

• Weekly meal stipend

• Learning & Development stipend

• Remote / WFH set-up stipend

We strongly encourage candidates of all backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

By submitting your resume and application materials, you acknowledge and agree that Phantom Technologies, Inc. ("Phantom") collects and processes your personal information (including application materials, interview records, and related data) to evaluate your candidacy. Phantom may use AI-powered tools and third-party service providers for transcription, note-taking, scheduling, and other administrative tasks. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.