Residential Aide
About the job
- A high school diploma or GED is required.
- One year of work experience in a residential treatment or similar setting is required.
- The role requires the ability to provide crisis intervention using interpersonal skills, maturity, and responsibility.
- A driver's license is preferred but not required.
- Provide direct crisis intervention to clients and prepare incident reports of those interventions.
- Monitor clients while they take medication when necessary.
- Inform staff of prescriptions given to clients that need to be filled, especially during 12 a.m.–8 a.m. and weekend shifts.
- Brief incoming shifts on facility status, including which clients are in or out of the facility.
- Give verbal and written warnings to clients and apply appropriate consequences, such as extra chores or removal of store and telephone privileges.
- Inform treatment staff of concerns through the communication logbook or a note in the treatment staff mailbox.
- Make copies of forms used for store passes, cigarette distribution, meal checklists, and similar purposes.
- Serve as a staff escort when necessary.
- Participate in educational training to enhance skills related to the job function.
- Facilitate morning or evening focus groups as assigned.
- Participate in staff meetings as required.
- Provide cafeteria coverage during meal times, monitor client bed areas, and remove unnecessary items in accordance with funder rules.
- Coordinate and oversee morning dispatches, petty cash (tokens, carfare, and lunch and dinner money), and client escorts as assigned.
- Provide client escorts as assigned and needed, based on driver's license status and eligibility under the SUS Driver Eligibility Policy.
- Conduct hourly house or room rounds and record the time and findings in the communication logbook on all shifts.
- Keep the supervisor informed of relevant information regarding residents and the program.
- Perform other duties as requested by the supervisor.
- Basic knowledge of human services.
About the company
S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- The April 2026 crisis center adds recurring operating funding through 2031.
- Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
- TD's 2026 grant expands Homebase staffing during acute eviction pressure.
What critics are saying
- S:US depends heavily on New York public funding and contract renewals.
- Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
- If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.
What makes Services for the Underserved unique
- S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
- S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
- S:US secured a $894,050 Truxton SRO contract through 2032.
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Benefits
- Wellness Program
- Professional Development Budget